Ironclad; CLM Administrator

Position: Ironclad (CLM) Administrator
Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 3 million providers connected to health plans, and processing over 19 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

We are seeking a highly motivated and detail-oriented individual to join our growing legal team. The Legal Operations Ironclad (CLM) Administrator will work closely with the Associate General Counsel and business stakeholders at all levels of the company. As our Legal Operations Ironclad (CLM) Administrator, you will be key in creating processes and practices to improve the day-to-day efficiency and effectiveness of the legal, sales and finance teams.

The Legal Operations Ironclad (CLM) Administrator is responsible for providing expert-level technical support, implementation, and optimization of Ironclad software. This role involves working closely with cross-functional teams, including the legal, finance, procurement, sales and IT departments, to ensure successful deployment, integration, and maintenance of Ironclad's CLM solution.

Sponsorship, in any form, is not available for this position.

To be qualified for this position:

Education:

Bachelor's degree.

Experience:

2+ years of experience using, managing and implementing Ironclad contract management software.
2+ years of experience in technical support, software implementation, or a similar role.

Expertise in handling the utilization and optimization of Ironclad within an organization.

Proficiency in system integration, including API development and management.

Experience with SharePoint, Salesforce, Docu Sign and Service Now preferred.

Skills:

Strong problem-solving and analytical skills.

Excellent understanding of web technologies, databases, and system architecture.

Ability to work independently and as part of a team in a fast-paced environment.

Strong communication skills, with the ability to translate complex technical concepts into understandable terms for non-technical users.

Exceptional training skills, including presenting in front of a large audience in-person and/or via Teams/Zoom. Experience creating training videos, training documentation and other materials for Ironclad end users.

Knowledge of SharePoint, Salesforce, Service Now, Docu Sign, CPQ, Zuora and Workday, and specifically implementation opportunities with Ironclad.

Knowledge of legal operations and contract management processes.

Certifications (Optional):

Certifications in Ironclad software or relevant technical areas (e.g., ITIL, PMP).What you will be doing:

Implementation and Deployment:

Lead and support the implementation of Ironclad software, including configuration, template customization, workflow creation and data migration.

Serve as product owner for Ironclad workflows, including intake design, launch forms, conditional routing, approval logic, template updates, signature steps, archive steps, workflow testing, release management, and post-launch enhancements.

Work with internal stakeholders to ensure timely and successful deployment of the Ironclad platform.

Improve the utilization and optimization of Ironclad within…