IT Associate

Job Title: IT Associate I

Ministry/Department: IT

Reports to: IT Manager

Status: Full-time, non-exempt

Supervisory Role: No

To fully support the overall policies and goals for the Information Technology (IT) Ministry in a way that removes barriers to The Church of Eleven
22® vision of being a movement for all people to discover and deepen a relationship with Jesus Christ.

• Maintain an authentic and growing walk with Jesus Christ through the ongoing spiritual disciplines of Bible reading, prayer, personal worship, fasting, confession and fellowship
• Support the IT team in the maintenance and troubleshooting of all existing applications, hardware and systems under the direction of the Assistant IT Manager and IT Manager
• Assess, prioritize, communicate and resolve IT helpdesk ticket items through the helpdesk system, ensuring timely follow-up and effective issue resolution
• Ensure IT processes are consistently followed by staff and provide feedback on areas for improvement
• Provide on-site and remote troubleshooting for hardware and software components across all Eleven
  22 locations
• Maintain and update IT documentation, asset inventories and process guides on a regular basis
• Participate in meetings with other ministry areas to communicate IT-related challenges, goals and needs as assigned
• Provide after-hours support for urgent IT issues during major church events (All-Skates) and as scheduled
• Coordinate new hire technology and asset setup, including laptops and iPads, in collaboration with HR to ensure all equipment, access and permissions are prepared by the employee’s first day and tracks completion of onboarding items
• Coordinate with hiring managers to provision additional permissions and software access as needed and provide new hire training and support upon request, including but not limited to Mac laptop usage, key applications and SharePoint access and navigation
• Coordinate the collection of company assets upon staff separation, ensuring all equipment is securely wiped, system access is removed and assets are prepared for redeployment in accordance with IT policies
• Serve as a liaison between IT and non-IT staff to assist with training and support needs
• Recruit, schedule and lead serve staff, ensuring they are discipled, supported and engaged in the mission of the church’s IT Ministry

• Model The Church of Eleven
  22’s mission, vision and core values
• Ability to maintain strict confidentiality
• Ability to adapt to change
• Strong proactive communication skills
• Focuses on customer and client needs
• Identifies and contributes to process improvements
• Maintains attention to detail and organization
• Demonstrates proven technical competency
• Ability to manage multiple deadlines and tasks

• One to two years of experience in a technical support or field technician support role
• Associate degree in a related field preferred

Work Hours Expectations: 40 hours or more.

Schedule Expectations:
Sunday through Thursday (hours may vary based on church needs to include working full weekends).

The church has several big events (“All-Skates”) throughout the year to help further the mission of Eleven
22. These events are mandatory for all staff to be in attendance and may vary, depending on the vision cast for the current year.

Our entire staff family is called to action, so that we can continue to be a movement for all people to discover and deepen a relationship with Jesus Christ.

This role operates primarily in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and similar technology tools. The position requires regular travel between all of The Church of Eleven
22 locations, and staff members must have reliable transportation to support these visits. While the role is largely sedentary, it may require bending, standing and lifting or carrying items up to 25 pounds, including books, tools and technology assets such as laptops, iPads and related equipment.

The ministerial exception furthers the purposes of the Free Exercise and…