Application Support Tech Lead – Data & Analytics Platforms – VP

Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests.

As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience.

We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all.

Ideal candidates are innovators with well‑rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Citi is seeking an Application Support Tech Lead to join the Data & Analytics Platforms Operations team within the Personal Banking and Wealth Management Technology (PBWMT) organization. This role places the successful candidate at the center of full‑stack technology compliance, infrastructure oversight, and risk mitigation for an enterprise‑class analytics environment. Serving as a subject matter expert in Citi technology, security, and data policy, you will coordinate with system administrators and cross‑functional stakeholders to drive meaningful improvements in platform standards, safety and soundness, and user outcomes.

This is an opportunity for a technically grounded professional who combines strategic thinking with hands‑on delivery to make a measurable impact across one of the world’s leading financial institutions.

• Lead the assessment and ongoing monitoring of infrastructure and software compliance across the Data & Analytics Platforms environments, including end‑of‑vendor‑services and end‑of‑life obligations, to maintain full‑stack technology standards.
• Coordinate system administrators and platform users to execute compliance remediation plans, ensuring timely resolution of identified risks and alignment to corrective action requirements.
• Identify security vulnerabilities and technology risks across the environment, assess their business impact, and propose and implement targeted mitigation strategies.
• Act as a subject matter expert for Citi IT and data policy and platform deployment standards, advising teams on compliance obligations and improving user risk outcomes through policy‑informed guidance.
• Define systems scope and objectives for complex application enhancements by conducting in‑depth analysis of business processes, system logic, and industry standards.
• Translate analysis findings into clearly documented requirements for development and compliance programs.
• Partner with Product Owners, Business Analysts, and cross‑functional technology teams to determine system impacts, align integration requirements, and ensure goals are met across parallel work streams.
• Mentor and coach junior analysts by sharing technical expertise, allocating tasks appropriately, and building the team’s capability to deliver at pace.
• Produce clear technical documentation—including system…