Help Desk Technician

Job Description

A client of Insight Global’s is looking for a help desk technician to support their California locations. You will be 100% on the phones taking calls from end users with issues like accounts being locked, password resets, troubleshooting problems, installation of software and similar tasks. You will be responsible for documentation and escalation if necessary. pay range 21-25/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to  learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

• 1. Provide help desk support over the phone for end users, handling issues such as account lockouts, password resets, troubleshooting, software installations, and related tasks.

• 2. Document issues and actions taken; escalate as needed to resolve problems efficiently.

• 3. Maintain accurate records and assist with ongoing user support improvements.

• 6 months of help desk experience
• Knowledge of Active Directory
• Good communication
• Knowledge of ticketing systems
• Microsoft Suite