Product Manager - Enrichment

Job Overview

At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.

The Product Management team is looking for a Product Manager to lead the roadmap and success of Relativity's document conversion and enrichment technology to drive efficiency in litigation review. These areas of the product are responsible for many enrichments in Processing, Imaging, PDF Production/App and drive many document transformations for review.

A successful candidate must be energized by building deep customer empathy, collaborating with design, development, discovering opportunities through data analysis and inquiry with customers, creating and communicating progress through leading indicators, developing strong fluency in cloud architecture and adjacent technologies, and navigating ambiguity given the technology's pace of change.

• Drive short‑ and long‑term roadmap of document conversion and enrichment teams by working closely with both internal and external end users, engineering, enablement, sales teams, and other customer‑focused teams.
• Work with other data enrichment product managers and stakeholders to create a cohesive, intuitive enrichment architecture needed to improve user experience of processing and other enrichment consumers in the product.
• Collaborate with sales and marketing to increase adoption of document conversion technology and create artifacts that articulate the benefits of document conversion and enrichment.
• Ensure customers have successful experiences by helping Relativity enablement teams and acting with urgency to address any barriers to adoption.

• Connect with external and internal customers to gain a deep understanding of their workflows and needs and validate our approach to addressing them.
• Ensure we are solving the most pressing problems of our customers. The ability to prioritize tasks based on their impact and outcomes is crucial to be successful in this role.
• Speak to internal stakeholders including engineering, user researchers, and designers about the variety of workflows and end‑user needs we see across segments and personas.
• Provide product and workflow recommendations grounded in both customer empathy and customer data.
• Communicate our user needs to engineering teams and other internal stakeholders to drive alignment internally on product vision.
• Conduct user and competitive research for our product(s).

• Possess an in-depth understanding of our product suite.
• Speak about our production from a business and technical perspective in a way that internal stakeholders and clients can understand.
• Own the product roadmap and backlog for your product(s), listen to different internal experts to understand impact, and ultimately decide which features the team should build.
• Work directly with Product Leads to help build strategy and goals for their product(s).
• Track and report on key product metrics that are relevant to your domain and expected outcomes.
• Act as a leader, facilitating communication across internal stakeholders and effectively communicating why and gaining buy‑in from the team and Leadership. Clarify and resolve conflicts around product vision.

• Work closely with Engineering counterparts to ensure that the team delivers a product that meets our scalability, reliability, usability, observability, efficiency, and performance standards.
• Be well‑versed in technical aspects of cloud platform architecture with deeper technical understanding to communicate with development team members and make informed decisions about product development.
• Possess the technical acumen needed to understand the technical challenges faced by the team, the root cause of incidents, and propose effective solutions.
• Engage in deep technical discussions with Engineering Managers and Technical Architects to understand the implications that future work could have on your product and customers.