Manager, Hardware & Inventory

Location

This position is hybrid based out of our Jacksonville, FL office.

Overall:

Serve as experienced, knowledgeable, practitioner, to serve as a point of contact for FNF’s hardware inventory and asset management practices.

Assist in the management of the Technical Services inventory as represented in Service Now, including education, intake, data governance, and record decommission.

Improve on the current HAM governance reporting programs. And, working with applicable IT managers on actioning reporting.

Serve as a centralized point for the governance, risk, and compliance groups to secure information regarding FNF’s hardware inventory and asset management practices.

Detail:

• Implement and maintain HAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes, using both Service Now-supported processes and others.
• Develop and enhance Service Portal components for self-service asset requests, tracking, and reporting.
• Work on data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes, including through CMDB, HAM, and DPM Health Dashboards.
• Enable governance structure that allows the Technical Services inventory to serve multiple departments and resource needs including those from Compliance, Information Security, Risk Management, Legal (not limiting to ITAM use cases).
• Lead ITAM’s participation in the implementation and maintenance of integrations between Service Now HAM and external systems, inventory management systems and discovery tools.
• Collaborate with various stakeholders, including business, technical, and GRC to understand requirements, translate them into technical solutions, and improve existing hardware asset management processes.
• Identify opportunities for automation within the HAM lifecycle to enhance efficiency and reduce manual effort.
• Create and maintain comprehensive technical and process documentation, including design specifications, user guides, and strategic direction guidance.

Other:

• Manage and mentor a small team directly.
• Act as a hands-on working manager.
• Working closely with IT Finance and Licensing in controlling service budget.
• Continual contract review and updates as service requirements change & mature.
• Perform other duties and responsibilities as required.
• Willingness to travel if required.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• Minimum 10 years of job-related experience required.

• IT project management experience in planning and implementing enterprise level systems.
• Experience in technology product management.
• Experience with data analysis using Power BI, Excel Pivot Tables, or other similar tools.
• Overall:
  Demonstrated experience with assisting with the management of a F500’s enterprise hardware asset and inventory program in Service Now.

• Possesses current technical knowledge of IT hardware and software including but not limited to servers, desktops, laptops, mobile devices, network devices, storage devices, software licensing basics, enterprise applications, virtual devices, services and components.
• 5+ years’ experience in modern IT infrastructure support and maintenance, including an understanding of how an IT Operations group delivers services and supports the company.
• Service Now Digital Portfolio Management. 5+ years’ experience in working within the technology portfolio management offerings from Service Now.

• Excellent communication and presentation skills in English
• Prior team leadership experience.
• Certifications:
  
  Relevant certifications such as ITIL, Service Now DF (CMDB and CSDM), Service Now CSA, and Service Now CIS-HAM