Child Support Case Processing Consultant

Position: CHILD SUPPORT CASE PROCESSING CONSULTANT - 73004587
Requisition No: 879896

Agency:
Department of Revenue

Working Title:

CHILD SUPPORT CASE PROCESSING CONSULTANT
- Pay Plan:
Career Service

Position Number:

Salary: $39,960.00 - $50,708.52 / annually

Posting Closing Date: 07/29/2026

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Consultant (Operations Analyst I)

Jacksonville

This is an Internal Agency Advertisement.

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This is an Internal Promotional Opportunity for an Operations Analyst I position that performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

* Mentoring and training team members

* Initiating and responding to requests

* Coordinating with internal and external partners

* Researching and resolving case issues

* Gathering information and analyzing case data to determine next steps

* Assisting customers

* Interacting with other states, employers, and other business partners

* Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

* Currently employed with the Florida Department of Revenue.

* Two years of experience conducting research and analyzing information to make decisions.
* * Experience coaching, mentoring, or training others.

* Two years of experience communicating with customers for the purpose of resolving inquiries.
* * One year of Child Support Program experience.

SUBSTITUTIONS:

* * Relevant education may substitute for the required experience.

PREFERENCES:

* Experience working in the Judicial and/or Compliance processes in the Child Support Program.

SPECIAL NOTES:

* This is an Internal Promotional Opportunity where applicants must currently be employed with the Florida Department of Revenue Child Support Program.

* All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position.

* All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.

* Standard workday of 8:00 am - 5:00 pm, Monday through Friday.

* This position may require you to work outside your regular work schedule, should there be a business need to do so

* This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.

SALARY: $39,960.00 - $50,708.52 / annually

BENEFITS:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION:
Andrea Roberts, , Andre

SCREENING DISCLAIMER:
Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:
If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL:
Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS:
You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER:
Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://(Use the "Apply for this Job" box below)..

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center . Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans'…