Service Design Delivery Engineer

Service Design Delivery Engineer

This position oversees the delivery of collaboration and productivity solutions. The role requires technical knowledge and process expertise to introduce and manage collaboration and productivity services. The objective is to ensure programs and projects are delivered end-to-end with high quality, a focus on user experience, and adherence to security and compliance controls.

Key Responsibilities

• Manage overall program execution and health, including tasks, risks, dependencies, and impediments.
• Ensure end-to-end plan delivery by the expected date.
• Collaborate with cross-functional teams to identify, prioritize, and track deliverables.
• Engage and support internal and vendor teams to define critical tasks and inter-dependencies.
• Track issues and risks with corresponding mitigation plans for resolution before implementation.
• Manage user migration, communication, and training for programs as required.
• Drive the development of service management measures and KPIs.
• Document improvement plans over the course of delivery as needed.
• Prepare briefing notes, reports, program updates, and action plans for senior management.

Required Qualifications

Experience:

7-10 years working on technology initiatives.

Technical

Skills:

Proficiency in Microsoft Office Suite, Microsoft Visio, and Microsoft Windows. Knowledge of Jira is preferred.

General

Skills:

• Strong written and spoken communication skills.
• Expert organizational and analytical skills.
• Effective attention to detail and ability to determine the course of action.
• Ability to interact effectively with teams, internal customers, and leadership.
• Capability to handle multiple projects simultaneously.

Preferred Qualifications

• A bachelor's degree is preferred.
• Demonstrated experience delivering M365 or Regulated Messaging Services, or equivalent technical projects.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.