Title Production Platform Administrator

The Title Production Platform Administrator is the subject matter expert for OS National's title and escrow platforms, including Res Ware. This fully qualified, journey-level professional independently administers, configures, and supports the title production platform stack - applying complete domain knowledge to assess unusual circumstances, devise solutions from limited precedent, and adapt existing approaches to meet complex or evolving business needs. This role advises operations, technology, and business stakeholders on platform-related matters, recommends process and reporting improvements, and delivers high-quality, independently validated work across the organization.

KEY RESPONSIBILITIES

• Administer, configure, and maintain workflows, action groups, templates, and document mappings in Res Ware and other title production platforms, with complete understanding of platform architecture and interdependencies
• Assess unusual or complex configuration requests, evaluate available options, and devise solutions independently - adapting existing approaches when standard precedent does not apply
• Execute system testing, upgrade validation, and post-change review; identify edge cases and recommend improvements based on observed outcomes
• Apply sophisticated analytical and troubleshooting techniques to diagnose and resolve platform issues; suggest variations in approach when standard methods fall short

• Administer all user provisioning activities including profile creation, enablement, deactivation, role rights changes, and license coordination
• Independently investigate and resolve complex access issues, applying judgment to identify root cause and select the right course of action

• Manage assigned support tickets from intake through resolution, maintaining clear stakeholder communication and meeting defined SLAs
• Apply evaluation and judgment to identify patterns across recurring issues and recommend configuration or process adjustments to reduce future volume
• Escalate to vendor, engineering, or platform owner support when warranted; route issues with full context and relevant findings

• Build, update, and maintain operational and business reports for title production workflows across Res Ware and related reporting tools, including SSRS
• Complete ad hoc and recurring data requests with a consistently high standard of accuracy and validation before delivery
• Independently investigate and resolve reporting issues, applying judgment to identify root cause and select the appropriate corrective approach
• Recommend improvements to reporting structure, logic, or delivery based on analysis of recurring patterns and stakeholder needs

• Gather and clarify requirements with business partners, using judgment to evaluate whether requests address the underlying business need
• Advise stakeholders on platform capabilities and options, adapting communication style to both technical and non-technical audiences
• Build working relationships with senior internal and external partners who may be unfamiliar with the subject matter; communicate findings and recommendations clearly, including on difficult or complex matters

• Maintain accurate, complete documentation for platform configuration, reporting logic, and repeatable operational processes
• Identify opportunities to improve documentation and processes within assigned scope and implement those improvements
• Follow and uphold OS National standards for quality, documentation, and communication across all assigned work

QUALIFICATIONS

• 5+ years of hands-on experience administering Res Ware or a comparable title and escrow platform
• Complete, working knowledge of Res Ware configuration including workflows, action groups, templates, document mappings, user access, and role rights
• Demonstrated ability to independently assess complex, non-standard platform issues and devise solutions with limited precedent or guidance
• Proven track record delivering accurate, high-quality reports from Res Ware or related systems,…