Claims Recovery Specialist

Job Overview

Completes chargeback audits, reports, and claim subrogation within required time frames. Responsible for managing agent subrogation email and for the review of agent disputes within the required timeframe.

• Manages agent subrogation inbox on a daily basis
• First point of contact for agent information requests and subrogation disputes
• Completes chargeback audits, reports, and claim subrogation within required time frames
• Updates claims system with rebuttal status within 2 business days of receipt
• Responds to agents with rebuttal results within required time frames
• Makes necessary changes in the claims system according to agent rebuttal results
• Assists with answering claims department workgroup calls during scheduled time
• Cross‑trains as necessary
• Available to work overtime as required

• Excellent verbal and written communication skills
• Highly customer‑service oriented
• Ability to prioritize and re‑prioritize as needs change throughout the workday
• Ability to multi‑task and organize workflow to manage daily responsibilities and meet deadlines
• Excellent teamwork and interpersonal skills
• Excellent attention to detail and follow‑through
• Ability to develop and maintain positive working relationships with internal and external customers
• Military and/or transportation industries experience preferred
• Experience in a multi‑dimensional role where customer contact is both written and verbal
• Aptitude for working under deadlines and within specific time frames
• Self‑motivated; works with urgency

High school diploma or general education degree (GED) required; two to three years of experience in customer service and administrative work. Prior experience in the moving industry preferred, or a combination of education and experience.

Strong knowledge of Microsoft Office Suite and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping, and other applications used in the performance of job duties.

Stand under 1/3 of the time, walk under 1/3 of the time, sit over 2/3 of the time. Use hands to finger, handle, or feel over 2/3 of the time; reach with hands and arms 1/3 to 2/3 of the time. Occasionally lift or move up to 10 pounds.

No travel required. No supervisory responsibilities. No certifications or licenses required.

• Competitive wage with comprehensive benefits package
• 401(k) plan with company matching
• Weekly pay for hourly‑paid employees; biweekly pay for salaried employees
• Paid time off (PTO) and paid company holidays
• Tuition reimbursement plan encouraging continued education and development

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The Suddath Companies moves people and businesses together with our group of privately‑owned companies and family of brands, including Perdue and Phase Integration.

Our mission is to serve our customers, communities and each other with the highest level of care, making lives easier by delivering in the moments that matter. Since our inception more than 100 years ago, our values have been and continue to be at the foundation of everything we do. They are:
Trust, Innovation, Teamwork, Caring, and Agility. The Suddath Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED.