Child Support Case Processing Specialist
Job in
Jacksonville, Duval County, Florida, 32208, USA
Listed on 2026-07-30
Listing for:
State of Florida
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
Information Security & Data Protection, Data Entry, Data Analyst, IT Support
Job Description & How to Apply Below
Requisition No: 880047
Agency:
Department of Revenue
Working Title:
CHILD SUPPORT CASE PROCESSING SPECIALIST
- Pay Plan:
Career Service
Position Number:
Salary: $38,760.36 - $44,403.24 / annually
Posting Closing Date: 07/31/2026
Total Compensation Estimator Tool
Florida Department of Revenue
Child Support Program
Child Support Case Processing Specialist (Revenue Specialist I)
Jacksonville
The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.
JOB SUMMARY:
This Revenue Specialist I position performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:
* Responding to requests
* Researching and resolving case issues
* Gathering information to determine next steps
* Assisting customers
* Using a computer system to review and input information
* Collection/distribution of mail
* Scanning
* Revenue Specialist I tasks
MINIMUM REQUIREMENTS:
* Experience processing information using a computer system
* Experience conducting research and analyzing information to make decisions
* * Experience communicating with customers for the purpose of gathering information
* SUBSTITUTIONS:
* * Relevant education may substitute for the required experience
SPECIAL NOTES:
* All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position.
* All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
* This position supports operational workflow through efficient mail handling, record scanning, and precise data management using MS Excel.
* This position is strictly on-site. Telecommuting options are not available for this role.
* Standard workday of 8am - 5pm, Monday through Friday
* After the Final date to receive applications, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%.
SALARY: $38,760.36 - $44,403.24 / annually
BENEFITS:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACT INFORMATION:
Andrea Roberts, , Andre
SCREENING DISCLAIMER:
Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.
SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:
After the Final date to receive applications, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%.
CANDIDATE POOL:
Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS:
You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
WORK AUTHORIZATION REQUIREMENTS:
The Department of Revenue does not hire individuals who require H-1B visa sponsorship to work in the United States. Candidates who require H-1B visa sponsorship will not be…
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