Onsite Service Delivery Lead for Premium Clients
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-07-30
Listing for:
B Capital
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
-
Business
Job Description & How to Apply Below
FIS is seeking a Service Delivery Management Analyst Lead to steer a portfolio of premium, client-facing accounts from its Jacksonville, FL location. You will be the primary point of contact, coordinating across infrastructure, operations, CX, and internal teams to deliver a high-touch client experience and timely resolutions.
The role emphasizes proactive communication, incident management, and regular performance reporting to maintain client satisfaction and accountability.
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