IT Support Specialist

IT Support Specialist – .1

Full-time. Hybrid work schedule (on-site & remote). Travel: 0–10%.

The IT Support Specialist provides day‑to‑day technology support for employees throughout the organization. The position serves as a primary point of contact for employee technology needs through email, remote support, phone, and occasional onsite assistance. Responsibilities include onboarding and off‑boarding, account administration, Microsoft 365 support, HRIS and employee portal support, computer deployment, inventory management, shipping equipment to remote employees, and general technical assistance.

• Provide technical support through email, remote support, phone, and in‑person assistance.
• Troubleshoot Windows computers, Microsoft 365, printers, peripherals, and business applications.
• Create, modify, and disable employee accounts for Microsoft 365, HRIS, employee portal, and other systems.
• Reset passwords and resolve account access issues.
• Configure, deploy, inventory, package, and ship technology equipment.
• Support onboarding/offboarding by provisioning accounts and preparing equipment.
• Maintain accurate documentation of support requests, equipment assignments, and procedures.
• Assist with office technology, IT projects, and other duties as assigned.

• Education and Experience: High school diploma or GED and one to two years of customer service, administrative help desk, or technical support experience. Basic knowledge of Windows, Azure/Entra , and Microsoft 365. Strong organizational and problem‑solving skills.
• Preferred: Associate's or Bachelor's degree in Information Technology or related field. Experience supporting Microsoft 365, HRIS systems, employee account administration, and remote users.
• Must be able to lift up to 40lbs.
• Strong troubleshooting, problem‑solving, active listening, active learning, critical thinking, and communication skills.

• Near Vision – Ability to see details at close range.
• Written Comprehension – Ability to read and understand information in writing.
• Deductive Reasoning – Apply general rules to specific problems.
• Problem Sensitivity – Recognize when something is wrong or likely to go wrong.
• Oral Comprehension – Ability to listen to and understand spoken information.
• Inductive Reasoning – Combine pieces of information to form general rules or conclusions.

Employee must undergo a favorable background check through local and national criminal databases and credit check.