2220 Customer Support Technician, A. Entry

Are you passionate about technology and customer service? The Florida Department of Transportation is seeking a dedicated Customer Support Technician to join our team in Jacksonville, FL. This is a fantastic opportunity to work in a dynamic environment, providing essential IT support and making a significant impact on our operations.

As a Customer Support Technician, you will be responsible for providing computer and user support, including installation and configuration of hardware and software, troubleshooting, and maintaining audio-visual and video conference equipment. You will also perform basic network and telephony support, with occasional travel between FDOT locations.

• High School diploma or equivalent.
• Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.
• Experience with Microsoft Office 365 and Windows 10 or above operating systems.
• Ability to lift up to 50 lbs and perform physical tasks such as climbing a ladder and stooping.
• Flexibility to work hours between 7:00 AM & 6:00 PM, Monday - Friday.

• Technical certifications from workstation training programs such as CompTIA A+ and Network+.
• Associate degree in Information Technology or related field.
• Experience in customer service and technical support roles.

Jacksonville offers a vibrant community with beautiful beaches, a thriving arts scene, and plenty of outdoor activities. It's a great place to live and work, offering a balanced lifestyle with a low cost of living.

Ready to take the next step in your career? Apply today to join our team and contribute to the success of the Florida Department of Transportation. We look forward to welcoming you!

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