Model Process Manager

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. Sound like a mission you can get behind?

We're looking for a Model Process Manager to own end-to-end documentation and improvement of how Mission Lane develops and deploys models across all business verticals, reporting to the Principal Program Manager.

Behind every credit decision Mission Lane makes is a model, and behind every model is a process that determines how quickly and well Mission Lane can deliver for the people depending on those decisions. The Model Process Manager owns that process: mapping it, creating consistency across verticals, and driving the improvements that let Mission Lane build and deliver at the pace our customers' progress depends on.

In your first year, you'll build the current-state map, close undocumented handoff gaps, and stand up pipeline visibility for teams across data science, credit, risk, and compliance. By year end, you'll have driven at least one meaningful improvement: changed sequencing, reduced coordination overhead, or surfaced a dependency problem before it caused rework.

• The process playbook for model development, credit policy updates, and related approval flows across all verticals, from documentation through active maintenance
• A centralized view of all models in flight
• Handoff ownership documentation at every stage of development and deployment, so accountability is clear
• Operational point of contact responsibilities for 2nd line credit and model risk management bank oversight

• You have a knack for seeing problems early. You notice the missing handoff or the sequencing risk, follow the thread, and don't let go until you understand it.
• You're comfortable being the non-technical person in a room full of data scientists. You understand how models are built, what it takes to deploy them, and how to talk about both with the people who do that work every day.
• You've worked across compliance, risk, engineering, and operations and know how to get people from different teams pointed in the same direction.
• You know that the best process in the world is only as good as the adoption behind it. You engage people early, communicate the "why" clearly, and build the trust that makes new ways of working actually take hold.
• You communicate with precision. Clear documentation, clear status, clear escalation. No ambiguity about who owns what or what happens next.

• 3+ years of experience in process improvement, project coordination, or program operations in financial services, fintech, or a data-heavy environment
• Comfortable working across technical and non-technical teams: equally effective with a data scientist and a compliance officer in the same week
• Clear, direct communicator in writing and in meetings, with the ability to make ownership, status, and next steps unambiguous
• Track record of not just documenting processes but improving them: identifying root causes and driving fixes that stick
• Experience calibrating escalation to leadership, knowing what to elevate and what to handle

Annual full-time starting base salary range: $81,000 - $95,000

This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs.

Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, a monthly wellness stipend, health/dental/vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-first work environment.

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.

It all started with a realization:…