Position Details: ServiceNow Technical Architect

Service Now Solutions Architect

Lead the design and architecture of Service Now solutions, including custom applications and integrations, that meet client needs and industry best practices.

Provide technical leadership and mentorship to development teams to ensure the successful execution of Service Now projects.

Perform assessments and evaluations of existing Service Now implementations, offering recommendations for improvements.

Responsible for developing/administering technical solutions on the Service Now platform to satisfy the business needs of the IT department and beyond.

Apply good practice web programming techniques to configure robust solutions utilizing the Service Now platform while making informed recommendations to process users.

Apply innovative technology to business processes to develop new solutions and troubleshoot issues.

Consult with business analyst/Process Leaders to develop appropriate technical solutions in Service Now.

Follow up on outstanding development needs and provides timely status reports to the project manager.

Advise on options, risk and impacts on business/ITIL processes.

10 to 15 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization.

5 to 8 years' experience in administration/implementation/configuration of Service Now in the areas of ITSM, ITBM, ITOM, ITAM (not limited to) and Scoped Application solution.

Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions.

Lead at least a couple of Implementation projects in different Service Now modules including Scoped applications and 1 complete Implementation lifecycle for Service Now.

Service Now custom application design and development experience.

Past work experience with industry leading providers of ITSM tools.

Salary Range: $113,900-$154,100 a year #LI-AK1