Analyst I, Implementation

FIS Imaging and Payments Solutions Specialist

Implements FIS imaging and payments solutions for banking and financial institution clients. Serves as both Project Manager and Technical Analyst on small projects;
Technical Analyst on large multi-product engagements. Client-facing role requiring strong communication, solutioning, and stakeholder management skills. Must work US business hours and provide after-hours & weekend support for newly implemented clients for a minimum of 2 weeks post go-live. Up to 25% travel to client sites for installation, training, and go-live support.

Functional & Domain Knowledge:

• Strong financial industry and items processing domain knowledge
• Understanding of teller and distributed capture workflows within banking environments
• Ability to review client teller capture and sort pattern requirements and provide efficient, supportable solutions
• Knowledge of image cash letter processing, duplicate detection, and remittance workflows
• Familiarity with banking ERP, accounting systems, and check clearing platforms

Platform & Application Knowledge:

• Image Centre — installer, configuration, and training proficiency required across all profiles
• Direct Link Teller — teller capture and sort pattern configuration, Host Integration knowledge
• Orbograph CAR/LAR — strong definition and configuration knowledge required
• Voyager — implementation and support knowledge (applicable profiles)
• Image Retrieval API — strong knowledge of API integration and image retrieval workflows
• Duplicate Detection and Image Cash Letter (ICL) knowledge preferred

Project & Client Management:

• Run small-scope projects independently as both Project Manager and Technical Analyst
• Serve as Technical Analyst on larger, multi-product, cross-functional implementation projects
• Manage client expectations, scope, and escalations through go-live and stabilization phases
• Lead client calls, training sessions, and on-site go-live support activities
• Quick thinking and proactive communication in deadline-driven client environments

Technical

Skills:

• Strong SQL knowledge — querying, troubleshooting, and data validation
• Strong item processing knowledge including teller capture, distributed capture, and sort pattern requirements
• Ability to read and interpret data file layouts; perform data field mapping and conversion analysis
• Product-to-product migration experience; add-on and work order technical project delivery
• Cross-team collaboration and technical resource coordination
• Requirements gathering, gap analysis, and technical solutioning

Soft Skills & Work Requirements:

• Excellent written and verbal communication skills; strong training and documentation abilities
• Ability to translate client business requirements into technical platform solutions
• Attention to detail, quality focus, and independent judgment
• Adaptability and resilience; ability to manage multiple priorities simultaneously
• Must be available to work US business hours (North America client base)
• After-hours and weekend availability required for minimum 2 weeks post go-live per new client