Claims Recovery Specialist

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer !

A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching

Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.

Paid Time Off (PTO) and paid company holidaysA tuition reimbursement plan where employees are encouraged to continue their education and development

For more information on our benefit offerings, please visit  and scroll down to view our employee benefits.

General position summary:

Completes chargeback audits, reports, and claim subrogation within required time frames. Responsible for managing agent subrogation email. Responsible for review of agent disputes within required timeframe.

Essential Duties & Responsibilities:

Manages agent subrogation inbox daily

First point of contact for agent information requests and subrogation disputes

Completes chargeback audits, reports, and claim subrogation within required time frames

Updates claims system with rebuttal status within 2 business days of receipt

Respond to agents with rebuttal results within required time frames

Make necessary changes in claims system according to agent rebuttal results

Assist with answering claims department workgroup calls during scheduled time Cross-training as necessary

Ability to work overtime as required

Job

Skills:

Excellent verbal and written communication skills

Highly customer service oriented

Ability to prioritize and re-prioritize as situations and needs change throughout the workday

Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work Excellent teamwork and interpersonal skills required

Excellent attention to detail and follow through

Ability to develop and maintain positive working relationships with internal and external customers

Military and/or transportation industries experience preferred

Experience in a multi-dimensional role where customer contact is both written and verbal

Aptitude for working under deadlines and within specific time frames

Self-motivated; works with urgency

Education & Experience:

High school diploma or general education degree (GED) required; two to three years of experience in customer service and administrative.

Prior experience in the moving industry preferred, or a combination of education and experience.

Language

Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports.

Ability to speak effectively before groups of customers or employees of organization.

Excellent written and verbal communication skills.

Mathematical

Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Operations:

To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.

Planning/Organization:

Ability to prioritize and re-prioritize as situations and needs change throughout the workday

Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work…