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IT Consultant IT Project Manager Systems Analyst Systems Engineer

Solution Architect

Job in Jacksonville, Duval County, Florida, 32290, USA
Listing for: Symbiotic Consulting Group
Full Time position
Listed on 2026-09-01
Job specializations:
  • IT/Tech
    IT Consultant, IT Project Manager, Systems Analyst, Systems Engineer
Job Description & How to Apply Below
We are seeking an experienced Solution Architect with strong hands-on Fresh service expertise to design, implement, and optimize enterprise IT service management solutions. Fresh service experience is a critical requirement for this role. The Solution Architect will work closely with business stakeholders, engineering teams, infrastructure teams, and project managers to define solution architecture, technical standards, integrations, and implementation strategies. The ideal candidate should have strong hands-on experience with Fresh service and IT Service Management (ITSM) platforms, along with a strong understanding of enterprise architecture, cloud technologies, integrations, automation, and IT operations Preferred ITIL or Fresh service/Freshworks certification.

Experience with enterprise-level Fresh service implementations.

Experience with AI-driven ITSM and enterprise integrations.
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