Freshworks Senior Admin
Job in
Jacksonville, Duval County, Florida, 32258, USA
Listed on 2026-09-01
Listing for:
Artech LLC
Full Time
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
Systems Administrator, IT Business Analyst, IT Consultant
Job Description & How to Apply Below
-1
Title:
Freshworks Senior Admin
Location:
Remote
Duration: 6 months
Pay Range: $50 - $53/Hour on W2/C2C (All inclusive) JOB DESCRIPTION:
- Lead planning and execution of the migration from Service Now to Fresh service, including scoping, data migration, workflow/process mapping, cutover planning, and post-migration stabilization.
- Serve as the primary Fresh service platform administrator, including configuration of modules such as ITSM, asset management, workflow automation, service catalog, SLAs, and reporting.
- Direct the daily technical work of two offshore contractor team members, assigning tasks, reviewing quality, and ensuring on-time delivery of platform configuration and support work.
- Design, build, and maintain integrations between Fresh service and third-party systems, ensuring reliable and secure data flow across the enterprise toolset.
- Develop and maintain project plans, migration runbooks, and status reporting to keep IT leadership and stakeholders informed of migration progress and risks.
- Establish and document platform configuration standards, governance processes, and change control procedures to ensure a stable, well-governed Fresh service environment.
- Partner with process owners across IT and the business to translate service management requirements into Fresh service configuration and automated workflows.
- Apply AI-enabled tools and automation to streamline platform administration, accelerate migration tasks, and improve the efficiency of recurring operational work.
- Troubleshoot platform and integration issues, performing root cause analysis and implementing corrective and preventive measures.
- Stay current on Fresh service platform updates, releases, and best practices, recommending adoption of new capabilities where they add business value.
- Fresh service ITSM platform administration and support.
- Fresh service/Freshworks administrator certification preferred.
- Migration from Service Now to Fresh service.
- Experience designing and supporting integrations between ITSM platforms and third-party systems.
- Experience integrating with SailPoint, ADP, and/or is a plus.
- Comfort using AI-enabled tools, including scripting/automation assistants and low-code AI workflow builders.
- 8–10 years of relevant experience
Company Benefits & Culture
• Opportunity to work with a dynamic team in a fast-paced environment
• Exposure to cutting-edge technologies and methodologies
• Supportive and collaborative work culture
Appreciate your quick response and please feel free to reach me out for any query you may have.
Thanks
Position Requirements
10+ Years
work experience
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