Help Desk Technician

Description

We are looking for a Help Desk Technician to provide front-line technical support for end users. This contract position focuses on resolving everyday desktop and account-related issues, supporting user onboarding activities, and helping maintain a reliable technology environment. The ideal candidate is comfortable working with Windows-based systems, managing user access, and delivering responsive service with a detail-oriented approach.

Responsibilities:

- Provide first-level technical assistance for hardware, software, and access-related issues reported by employees

- Set up new user accounts, configure system access, and prepare workstations for incoming staff

- Support and troubleshoot devices running Microsoft Windows 11 to ensure smooth day-to-day operation

- Maintain and update user profiles, permissions, and group access within Active Directory

- Respond to service requests in a timely manner and document incidents, actions taken, and resolutions

- Guide users through basic troubleshooting steps and escalate more complex issues when needed

- Assist with workstation deployment, configuration changes, and general desktop support tasks

Requirements

- Hands-on experience supporting Microsoft Windows 11 in a structured work environment

- Working knowledge of Active Directory, including account administration and access updates

- Experience setting up new users, including account creation and workstation preparation

- Ability to diagnose and resolve common desktop, login, and application issues

- Strong communication skills with the ability to assist users clearly and effectively

- Organized approach to managing support requests and documenting completed work

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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