Default Client Support Specialist II

Job Title

Serves as a team contributor with expertise in mortgage Default and responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Provides technical consulting on complex projects.

Serves as liaison between end-users and the information technology organization during consulting projects to meet specific client requirements

Expertly research and document client needs, technology, or regulations related to system design or enhancements that will impact multiple platforms and/or applications

Analyze system impacts on client environments and procedures and provides recommendations on best practices and changes in technology accordingly

Assist client in writing test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained

Conducts a variety of tests such as system, integration, readiness, and acceptance tests

Consults directly with the client and may travel to the client site

May play a key role in the training of client and technical support personnel on enhancements, new systems, or procedures

Performs other related duties as assigned

Bachelor's degree or the equivalent combination of education, training, or work experience

5+ years of mortgage industry experience

4+ years of analytical and/or technical consulting experience

Experience working in a technical client facing role

Experience with Intercontinental Exchange (ICE) products, services, and capabilities

Prior Mortgage Servicing experience required

Functional knowledge in the following area(s) is required:

Default
- Early stage default such as Loss Mitigation, Collections and Collection queue assignments, Delinquency Notices, Late Charges and Fees, Modifications, MI Delinquency Reporting, Property Inspections, Single Point of Contact

Other areas
- Default Activity Reporting, Bankruptcy, Foreclosure, Credit Bureau Reporting, REO, Year End Reporting for Default

Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization

Knowledge of ICE Mortgage Technology products, services and capabilities

Knowledge of the tools, techniques and principles used in application development in objective-oriented development, or other relevant technology

Proficiency in quality management methods, tools, and technologies

Awareness of system-development protocol

Strong analytical skills

Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)

Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills

Ability to persuade and influence others on the best approach to take

Resourceful and proactive in gathering information and sharing ideas

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.