ServiceNow Technical Lead
Listed on 2026-09-04
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IT/Tech
IT Consultant, IT Project Manager, IT Business Analyst, Systems Analyst
Service Now Technical Lead
Experience as a Technical Lead
Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
Understanding customer business requirements and convert to functional requirements
Responsible for reviewing requirements for accurate estimation
Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for Service Now
Expertise Service Now deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
Review, and do proactive analyze and resolve application issues as needed
Mentor and share technical knowledge/guidance to team
Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
Must be certified with Service Now Systems Administrator, Service Now Implementation Specialist and ITIL V3 foundation
Should possess good knowledge in Agile/Scrum methodology Behavioral competency
Handles customer meetings and provide weekly/monthly reports for customer as well as management
Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
Excellent team management skills to manage the project team and members
Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Good to have:
Experience in Service Now custom application design and development
Evaluate the tool stability and performance and provide recommendations
Knowledge on new Service Now modules (HRSD, Sec Ops, GRC, SPM, Etc..)
Preferred to have Service Now Implementation Specialist certification
Abilities to manage conflicts that may arise with customers and/or internal stakeholders
Company Benefits & Culture
Opportunity to work with a dynamic team in a fast-paced environment
Exposure to cutting-edge technologies and methodologies
Supportive and collaborative work culture
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