Senior Customer Support Analyst: Hypercare & Incident
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-09-05
Listing for:
Remote Jobs
Full Time
position Listed on 2026-09-05
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
FORTNA is seeking a Sr. Customer Support Analyst to manage the health of a defined portfolio of named accounts. You will coordinate across Controls, Software, WES/WMS, Infrastructure, and third-party teams to ensure issues are actively worked and customers have a clear recovery plan.
You will engage with engineering, operations, and support teams to perform RCA, post-incident reviews, and ongoing communication. Travel to customer sites is expected in this 24/7 support environment.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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