L2 Technical Support Analyst in Jacksonville

Job Description Description

We are seeking a highly skilled Level 2 Network Support Engineer to join our Managed Services team. This individual will serve as the primary escalation point for network-related issues and will be responsible for troubleshooting, maintaining, and supporting network infrastructure across multiple client environments.

The ideal candidate will possess strong hands‑on networking experience, excellent troubleshooting skills, and the ability to communicate technical concepts clearly to both technical and non‑technical stakeholders. This role is heavily focused on networking, infrastructure, and structured cabling with additional responsibilities supporting server and cloud technologies.

• Serve as the primary escalation point for network-related incidents from Level 1 support.
• Troubleshoot and resolve complex network issues across multiple client environments.
• Monitor, maintain, and optimize network performance.
• Support and troubleshoot:
• LAN/WAN environments
• TCP/IP
• DNS
• DHCP
• VLANs
• VPN technologies
• Routing and Switching
• Wireless networking
• Configure and maintain network equipment including:
• Switches
• Routers
• Firewalls
• Wireless Access Points
• Perform network troubleshooting involving:
• Layer 1, Layer 2, and Layer 3 connectivity
• VLAN configurations
• Trunking
• Spanning Tree Protocol (STP)
• IP addressing and subnetting
• Network segmentation
• Support firewall deployments and troubleshooting:
• Fortinet
• Cisco
• Palo Alto
• Sonic Wall ()
• Assist with SD‑WAN deployments and support.

• Install, terminate, and test Ethernet cabling.
• Create and terminate Cat5e/Cat6 network cables from scratch.
• Maintain and troubleshoot structured cabling systems.
• Support:
• Patch panels
• Network racks
• Cable management
• MDF/IDF closets
• Understand and adhere to T568A and T568B wiring standards.
• Troubleshoot physical layer connectivity issues.
• Document network infrastructure and cable layouts.

• Support client environments including:
• Windows Server
• Active Directory
• DNS
• DHCP
• Group Policy
• Microsoft 365
• Azure AD / Entra
• Endpoint management
• VMware
• Hyper‑V
• Perform:
• Server maintenance
• Patching
• Upgrades
• System health monitoring

• Communicate effectively with clients regarding technical issues and resolutions.
• Provide clear status updates throughout the lifecycle of incidents.
• Escalate issues appropriately while maintaining ownership through resolution.
• Participate in infrastructure assessments and client onboarding activities.

Technical support, Customer service, Troubleshooting, Help desk support

Technical support,Customer service,Troubleshooting,Help desk support

This is a Contract to Hire position based out of Jacksonville, FL.

The pay range for this position is $25.00 - $38.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Jacksonville,FL.

This position is anticipated to close on Sep 3, 2026.

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