Product Technical Support Junior Associate Consultant; Intern

Aufgaben

About Us

Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

Engineering Services supports the Pre-Sales and After-Sales business components of MBUSA and various quality organizations within Mercedes-Benz AG. The Engineering Services team is dedicated to providing exemplary customer service, with a high focus on technical support and quality. Our customers are varied from the Mercedes-Benz dealers, consumers, MBUSA, Mercedes-Benz AG, and external providers such as Independent Service Providers, Suppliers, and Governmental Agencies (NHTSA, EPA, CARB, DOJ).

The JAC will be embedded within the Product Technical Support (PTS) team and interface with the engineers. Here the JAC will assist with fleet management, servicing vehicles, and investigating root cause analysis with PTS engineers. Primary responsibilities of the JAC:

• Assisting the MBUSA product technical support service engineers in identifying, tracking, and resolving issues in the Mercedes-Benz model lines sold and serviced in the US (NAFTA) market
• Participating in component level tear down and root cause analysis
• Interfacing with the other business units of MBUSA on PTS’s behalf in conjunction with the engineers in order to support our dealers and products
• PDI new fleet vehicles
• Maintain current test and buy back fleets

• Students who are currently enrolled in a Bachelors or Master’s program or have graduated no more than 12 months prior to internship start date.
• Available from September 2026 to February 2026
• 28 hours maximum per week
• Proof of Proficiency (Portfolio, Recommendation Letters, etc.)
• Automotive dealership experience

• Proof of Proficiency (Portfolio, Recommendation Letters, etc.)
• Working level aptitude with Microsoft Office suite (Word, Excel, Powerpoint)
• Strong technical mindset, automotive based diagnostics experience preferred
• Power Bi and experience constructing and editing dashboards
• Database and data management skills, reporting, and interpretation
  
  Strong oral and written communication skills specifically with respect to technical writing

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.