IT Business Analyst II

Job#: 3049724

Job Description:

IT Business Analyst II

Jacksonville, Florida (Onsite)

We are seeking an IT Business Analyst to join our team. This role involves managing access administration requests, ensuring user satisfaction through diligent troubleshooting, and contributing to process improvements. The ideal candidate will have a strong understanding of Identity and Access Management (IAM) principles and will be proficient in handling both routine and complex administrative tasks within a technical environment.

• Complete routine and complex requests for access administration, including creating tickets, verifying approvals, and providing user communications.
• Track access status, application installations, and system setups.
• Serve as a single point of contact (SPOC) by facilitating security administration processes.
• Ensure user satisfaction by providing preventative maintenance and resolving routine problems.
• Actively identify and pursue process improvements within access management functions.
• Participate in special projects as needed.
• Exercise judgment within defined procedures and practices to determine appropriate action.

• Working experience with Access Request Management tools, Cyber Ark, and Privileged Access Management (PAM) solutions.
• Experience with Data Driven Access Requests (DDAR) and Straight Through Provisioning (STP).
• A strong understanding and experience of Identity and Access Management (IAM) principles and best practices.

• Proficient in the Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Access) with the ability to analyze and synthesize data.

• Excellent customer service and interpersonal skills with the ability to build partnerships across teams.
• Strong written and verbal communication skills in English.
• Ability to multi-task and work independently while displaying strong attention to detail.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan).
• Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• A corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team…