Sr IT Systems Engineer; macOS and iOS Management

IT Systems Engineers are responsible for monitoring, installation, configuration, administration, troubleshooting and maintenance of technology solutions. They provide technical support, perform scripting/programming to ensure stable and efficient operation of technology solutions

• This position is a hybrid work arrangement that combines in-office engagement at our corporate office in Jacksonville, FL, days and times are determined and based on the requirements of the business.

• Preference you reside in a 50 mile radius of Jacksonville, FL and relocation may be required.

• A technical review will be part of the interview process.

• Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology.

• Manages system/application environment and ongoing operations.

• Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards.

• Researches, designs, implements and tests technology solutions.

• Proactively monitors and reports performance and utilization of assigned technologies.

• Troubleshoots software and/or hardware issues/failures.

• Resolves alerts and performs remediation activities.

• Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners.

• Collects and presents data for reporting and planning.

• Assists with developing tactical strategies, processes and procedures related to systems/application administration.

• Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors.

• Collaborates with IT and business area partners on work groups and initiatives.

• Determines best course of action for meeting business needs.

• May provide input into infrastructure architecture designs.

• Writes programming/scripting.

• May participate in Disaster Recovery planning and exercises.

• Ensures execution and alignment to architectural standards and blueprints.

• May contribute input to infrastructure architecture.

• Performs on-call activities as needed for the environment and technologies.

• 5 years managing and supporting Apple macOS, iOS and iPadOS devices in an enterprise environment.

• Prior experience working in healthcare, health insurance or financial environments as it relates to HIPAA, PCI, SOC2, HITRUST and CMS Compliance.

• Bachelor's degree in an IT related field or equivalent work experience.

• Extensive working knowledge of multiple technologies and their interfaces and integration.

• Competent working in one or more environments highly integrated with an operating system.

• Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations.

• High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.

• Ability to manage tasks independently and take ownership of responsibilities.

• Ability to learn from mistakes and apply constructive feedback to improve performance.

• Ability to communicate technical information clearly and articulately.

• Ability to adapt to a rapidly changing environment.

• JAMF Certified Administrator or higher-level JAMF certification required.

• Advanced working knowledge and experience managing JAMF Pro, including policies, configuration profiles, smart groups, patch management, extension attributes and API/scripted automation.

• Advanced experience with Apple Business Manager, Automated Device Enrollment (ADE), and Apple's Volume Purchase Program (VPP).

• Advanced experience with macOS imaging, packaging (PKG/DMG), Jamf Composer and scripted software deployment.

• Design and administration of zero-touch deployment and MDM enrollment workflows for Mac, iOS and iPadOS devices.

• Experience implementing Declarative Device Management (DDM) alongside traditional MDM payloads.

• Strong knowledge of macOS security and compliance baselines (File Vault, Gatekeeper, System Integrity Protection, CIS benchmarks).

• Experience integrating Apple devices with identity/SSO providers such as Okta or Microsoft Entra , including Platform SSO.

• Experience with patch and software deployment automation using Auto Pkg, Installomator, or Munki.

• Experience deploying and maintaining endpoint security/EDR agents on macOS.

• Experience with Apple Configurator for supervised device workflows.

• Multiple Site support.

• Confidence supporting 10,000 plus user site/sites.

• Working knowledge of Active Directory and LDAP as they…