Distributed Computer Systems Specialist

• This is work providing technical assistance to computer system users.
• Incumbent answer questions or resolve computer problems for clients in person, via telephone or from remote locations.
• Incumbent may also assist in the use of technology hardware and software, including printing, installations, office productivity software, electronic mail, networking, video conferencing and operating systems.
• Incumbent is responsible for PCs across the state and will need to travel to various Commission locations to perform duties.
• Performs installation and repair of hardware, software, and peripheral equipment following design or installation specifications.
• Responsible for keeping an inventory of computer equipment and software in assigned area.
• Assists clients with procedures for surplus computer equipment.
• Installs hardware and software; supervise installations of communications hardware, wiring, and services; identify and resolve computer and communication issues.
• Process and track workload using the agency incident management tracking system.
• Tests and monitors software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user.
• Enters commands and observes system functioning to verify correct operations and detect errors.
• Prepares evaluations of software and hardware and submits recommendations to management for review.
• May take a lead role in the planning, testing and implementation of major projects under the supervision of management.
• Reads technical manuals, confers with users, and conducts computer diagnostics to determine nature of problems and provide technical assistance.
• Works directly with hardware and software manufacturers to resolve major problems.
• May develop training materials and procedures and conduct training programs.
• Prepares administrative and purchasing reports as required.

• Experience in desktop support providing customer service, supporting Microsoft Windows and Office 365 products.
• Two years of work experience troubleshooting personal computer hardware and software.
• Scripting knowledge preferred.

Demonstrates expertise in providing technical assistance and support for Microsoft Windows and Office 365 products, along with strong troubleshooting skills for personal computer hardware and software. Capable of managing installations, repairs, and inventory of computer equipment while ensuring effective communication with users.

• Desktop Support Experience
• Microsoft Windows Support
• Office 365 Support
• Troubleshooting Skills
• Scripting Knowledge

• Technical Assistance
• Hardware Installation
• Software Installation
• Computer Diagnostics
• Troubleshooting
• Inventory Management
• Incident Management Tracking
• Testing and Monitoring
• User Training Development

• Customer Service
• Communication

• Technical Support
• Computer Systems
• Peripheral Equipment
• Surplus Equipment Procedures

• Office Productivity Software
• Networking
• Video Conferencing
• Operating Systems