Principal AI Enablement

Guidewell's Transformation Office (TO) converts the company's strategy into a disciplined, resourced, and governed program of work. The Senior Director, AI Enablement, owns the enterprise's capability to identify, build, and scale AI and automation solutions, leading both the AIM function (AI use-case intake, prioritization, and enablement) and the Automate function (process automation and intelligent automation delivery).

This role is accountable for the pipeline that turns a business problem into a deployed AI or automation solution with a measurable adoption and value outcome. Reporting directly to the VP of Transformation and Performance, this role sets the enterprise's AI enablement strategy and operating model and builds the training, tooling, and delivery capacity that other TO functions and the business rely on to execute AI and automation initiatives.

This role operates as a peer-partner to the other TO leaders, and is directly accountable for the AI-adoption metrics that feed the enterprise transformation scorecard.

• Automation Delivery
  • Leads operating-model redesign where AI can create step-change value partnering closely with leaders supporting organizational redesign, process and IT engineering to deliver results.
  • Creates repeatable mechanisms for moving priority opportunities from concept through pilot, adoption, measurement, and scale, with clear accountability and disciplined follow-through.
  • Leads the Automate function: builds and scales the enterprise's process automation and intelligent automation capability, prioritizing candidate processes, supporting delivery, and tracking automation ROI.
• AI Enablement & Intake
  • Leads the AIM function for AI: runs use-case intake and prioritization, builds AI literacy and enablement programs across the business, and matches business problems to the right AI approach and owner.
  • Owns the organizational enablement strategy for AI-driven transformation, including role-based AI literacy, leadership education, manager enablement, talent and skill implications, change management, communications, and feedback loops that strengthen adoption.
  • Owns the AI-adoption metrics in the enterprise transformation scorecard, partnering with the Director, Transformation Governance and Performance, to ensure they are accurate, current, and trusted.
• Governance
  • Establishes a durable process to evaluate and prioritize potential AI enablement opportunities. This includes establish business cases, value hypotheses, success measures, and stage gates for priority AI initiatives; partner with Finance and business owners to track realized value and inform investment, scaling, or sunset decisions.
• Stakeholder Alignment & Leadership
  • Represents AI enablement in steering committee and governance forums, defending priorities, resourcing trade-offs, and scaling decisions to senior and executive leadership
  • Builds and develops leadership bench strength across the AIM and Automate teams, and manages a multi-team organization spanning both functions.
  • Partners with the Senior Director of Business Architecture, Process Excellence and Product Management to ensure AI and automation investment is sequenced against the enterprise's target-state capability and process priorities rather than built in isolation.
  • Collaborates with senior leadership and cross-functional stakeholders to align AI-enabled transformation with Guide Well's broader enterprise strategy, operating model, transformation agenda, and business-unit priorities.

• 10+ years’ related work experience. Experience Details: AI/ML enablement, intelligent automation, RPA, or digital/technology transformation, with direct experience leading teams that deliver AI or automation solutions at enterprise…