IT SS Integration Specialist

Job Summary Position Profile (Job Summary)

The IT Support Services Integration Specialist is responsible for the operational support, monitoring, maintenance, troubleshooting, and continuous improvement of TOTE's business integration services across all companies. This position ensures the reliability, availability, and performance of integration platforms, business interfaces, data exchanges, and supporting applications while providing timely resolution of incidents and service requests.

Responsibilities include delivering high-quality support services, coordinating with internal stakeholders and external vendors, maintaining existing integration solutions, implementing approved enhancements, and supporting new business initiatives. The Integration Specialist is responsible for ensuring integration services operate efficiently, comply with IT Support Services (ITSS) standards, and meet established service level agreements.

• Develop, manage, update, and interpret TOTE's file translation maps and business rule logic used to transmit data between Business Services through the ITSSapproved third party eCommerce middleware. Address businesssubmitted incidents and requests to resolve issues within TOTE's Service Portfolio.
• Work closely with the Senior Application Integration Architect to produce documentation, development work, testing, and implementation for both new and existing integration services, including PLSQL components and occasional reporting needs. Follow ITSS standards and conduct thorough unit and integration testing to ensure reliable, high quality service outcomes.
• Monitor, troubleshoot, document, and resolve integration service incidents to minimize business disruption while meeting established service level agreements (SLAs). Document root cause analyses and lessons learned within the ITSS Knowledge Base.
• Monitor and support electronic data interchange (EDI) transactions, integration workflows, file transfers, APIs, and business interfaces to ensure successful processing and timely resolution of exceptions.
• Coordinate with third-party vendors, software providers, and business partners to support existing integrations, resolve technical issues, and implement approved changes.
• Perform routine monitoring of system health, application performance, scheduled jobs, and integration processing to proactively identify and resolve issues before business operations are impacted.
• Support the implementation, testing, validation, and deployment of approved enhancements, upgrades, and new integration services while following established change management procedures.
• Analyze service requests and business requirements to recommend appropriate support solutions, configuration changes, or process improvements that improve operational efficiency.
• Maintain and support packaged applications, custom integrations, SQL processes, automated data exchanges, and operational reporting as assigned.
• Coordinate IT support activities related to integration services, including incident management, problem management, release management, and vendor escalations.
• Work closely with business departments, project teams, and technology vendors to ensure service requests, enhancements, and operational changes are communicated, tested, and successfully implemented.
• Maintain accurate technical documentation, operating procedures, system configurations, support processes, and vendor documentation within the ITSS Knowledge Base.
• Support IT General Controls by following established Change Management, Configuration Management, Release Management, and Security procedures.
• Assist in maintaining Business Continuity and Disaster Recovery documentation for supported integration services and…