Help Desk Technician Level I

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees
• Biweekly pay for salaried employees
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

For more information on our benefit offerings, please visit  and scroll down to view our employee benefits.

The Help Desk Technician I provides a vital service to The Suddath Companies by supporting a wide range of technical solutions. Serving as the initial contact point, you will be the front lines for all requests and incidents that come into the Suddath Technology Department. Using documented processes, problem solving, and critical thinking skills you will resolve or facilitate the resolution of problems by troubleshooting software, hardware, and connectivity problems.

• Answer, evaluate, and prioritize service requests received via telephone, voice mail, e-mail, and in-person
• Assist with PC set-ups and configurations
• Maintain archived information in database
• Transport and relocate computers
• Resolve remote access issues, printing issues, and networks connectivity issues
• Analyze and correct problems using documented procedures, available tools, personal knowledge, and technical skills
• Ensure timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal

• Previous experience working in an office environment
• Strong organizational skills to manage daily responsibilities
• Detail oriented; able to multi-task; enjoy fast paced environment
• Must have excellent communications skills and a positive attitude
• Strong customer service skills and excellent phone etiquette

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate's degree (A.

A.) in IT/Computer Operations or equivalent from two-year college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

To perform this job successfully, an individual should have…