Implementation Specialist

• Lead and manage large group implementations, including new groups and some renewals
• Serve as liaison between Sales and internal partners for timely implementation and renewal of large accounts
• Act as central point of contact for internal and external organizations
• Manage and coordinate all NLGP implementations
• Prepare SPR pre-builds and establish implementation timelines
• Manage, evaluate, and analyze new group and renewal sales processes
• Perform pre-calculation, final rating calculation, and implementation of ancillary sales processes
• Develop project plans and prioritize activities against timelines
• Coordinate review of key documents and implementation meetings
• Monitor status, document progress, and resolve issues
• Develop implementation-related communications
• Incorporate BCBSF process and plan changes into implementation materials and processes
• Build relationships with internal partners and assess impacts of product, process, and program changes
• Communicate non-standard account requests to impacted departments
• Coordinate alternative solutions for account requests requiring manual processing
• Engage external partners, group decision makers, benefit administrators, agents, brokers, and consultants
• Participate in face-to-face meetings and conference calls to establish expectations and explain benefit application and enrollment timelines
• Communicate group needs, progress, plans, and issues to senior leadership and stakeholders
• Track and resolve implementation and post-implementation barriers and issues
• Develop action plans for key issues
• Track completion of post-implementation activities
• Lead process improvement and continuous improvement initiatives identified during implementation

• 3+ years related work experience
• Related Bachelor’s degree or additional related equivalent work experience
• FL Health and Life Insurance License (2-15) upon hire
• Previous sales, account servicing, customer or similar experience with large groups
• Demonstrated experience managing projects and/or improvement initiatives
• Knowledge of BCBSF Sales organization and health plan products
• Proficiency in MS Office and PC-based software, including Word, Excel, PowerPoint, and Project
• Results-oriented performance
• Experience with continuous improvement disciplines, process improvement tools, methodologies, and applications
• Complex decision-making and problem-solving experience
• Experience setting clear, actionable objectives and tactical plans
• Understanding of the business and its organizational impact
• Experience developing and maintaining effective working relationships
• Excellent verbal and written communication skills
• Experience managing multiple job duties simultaneously
• Excellent presentation skills
• Preferred: knowledge of the health care industry
• Preferred: knowledge of branding guidelines and style manuals
• Preferred: knowledge of BCBSF policies and procedures
• Preferred: multilingual

Demonstrates expertise in managing large group implementations and coordinating with internal and external stakeholders. Proficient in project management, process improvement, and effective communication to ensure successful execution of sales and implementation strategies.

• Project Management
• BCBSF Sales Knowledge
• FL Health and Life Insurance License
• Continuous Improvement Methodologies
• Excellent Communication Skills

• Implementation Management
• Sales Process Evaluation
• Pre-Calculation and Final Rating Calculation
• Document Progress Tracking
• Action Plan Development

• Relationship Building
• Complex Decision-Making
• Problem-Solving
• Results-Oriented Performance
• Presentation Skills

• FL Health and Life Insurance License

• Health Care Industry
• BCBSF Policies and Procedures
• Sales Organization
• Account Servicing
• Branding Guidelines

• MS Office
• Word
• Excel
• Power Point
• Project