Account Service Representative IV

The Account Service Representative (ASR) is responsible for managing the full lifecycle of new business processing and account servicing across multiple system platforms. This role requires proficiency in delivering exceptional customer service and ensuring seamless interactions with insureds, agents, accounts, and internal departments. The ASR will proactively manage and process premium and/or claims bordereaux files, while tracking detailed process results and identifying and resolving outstanding balances or errors.

Additionally, the ASR will perform monthly and inception-to-date account reconciliations. This role ensures the efficient and accurate handling of claims and premiums, collaborating with various departments, and maintaining a high level of service excellence in a fast-paced, high-volume production environment.

• Minimum of 3-5 years of experience in a similar role, preferably within the insurance, finance, or business operations sector.
• Proven experience with account management, accounts receivable, and premium and/or claims processing.
• Demonstrated ability to work in a fast-paced, high-volume environment with attention to detail.
• Proficient in Microsoft Office Suite, particularly Excel, with strong data analysis and reporting skills.
• Experience with financial software, ERP systems, or insurance platforms (such as Oracle, or similar) is preferred.
• Ability to quickly learn new systems and processes as needed.
• Exceptional verbal and written communication skills, with the ability to explain complex issues clearly and professionally to clients, agents, and internal teams.
• Strong interpersonal skills with a customer-focused attitude and a demonstrated ability to build and maintain relationships.
• Strong analytical skills, with the ability to reconcile accounts, identify discrepancies, and propose solutions.
• Ability to prioritize tasks and manage multiple responsibilities while maintaining accuracy.
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines in a production-driven environment.
• Experience with tracking and managing accounts receivable, aged balances, and client settlements.
• High level of accuracy and attention to detail, particularly when reviewing financial data, processing payments, and generating reports.
• A proven track record of providing professional, high-quality customer service, with a focus on problem-solving and relationship-building.
• Familiarity with industry best practices, particularly in relation to insurance, financial reporting, and billing processes.

• Review and Analyze Error Reports: Thoroughly assess error reports to identify discrepancies or issues requiring action. Ensure certificates, business records, and insured eligibility align with established underwriting guidelines, confirming completeness and accuracy.
• Adjust Coverage and Eligibility: Take corrective actions as necessary, adjusting coverage details, underwriting age, limits, premiums, terms, or health information to maintain eligibility and policy accuracy according to established criteria or directives.
• Endorsements and Coverage Denials: Process certificate endorsements or deny coverage as per master policy limits, ensuring compliance with all terms and conditions.
• Effective Communication: Engage with agents, accounts, and customers proactively to resolve issues identified by phone or written correspondence. Maintain professionalism in all communications while driving timely resolutions.
• Premium Calculation and Verification: Accurately calculate premiums and validate that correct rates are being applied to each policy, ensuring compliance with pricing structures and underwriting standards.
• Reconciliation of Business Records: Reco…