Technical Sales; Industrial Pump Division

Job Title :
Technical Sales
(Industrial Pump Division) Job Location :
Jacksonville, FL Job Experience : 3-5 years working with small industrial centrifugal and peripheral turbine pumps About Job :

The Technical Customer Support Specialist – Industrial Pumps is responsible for providing high-quality customer service and technical support throughout the order lifecycle. This role assists customers with product inquiries, order processing, and application support while working closely with engineering and operations to ensure accuracy, efficiency, and customer satisfaction.

Essential Functions:

• Provide customer service support by responding to technical inquiries regarding industrial pump products and applications
• Assist Application Engineers in understanding OEM customer requirements and recommending appropriate solutions
• Prepare and deliver customer quotations using internal systems
• Process customer orders accurately using ERP system (Syspro preferred)
• Ensure smooth order flow from entry through delivery using document management systems
• Communicate with internal teams and sister companies to coordinate order fulfillment
• Support customers throughout the order lifecycle to ensure satisfaction and timely resolution of issues
• Maintain and monitor industrial spare parts inventory
• Review incoming orders for accuracy and quality compliance
• Provide basic troubleshooting and technical guidance to customers as needed

Competencies:

• Customer Service Orientation
• Communication Skills
• Technical Aptitude
• Problem Solving and Analytical Skills
• Organization and Attention to Detail
• Time Management and Reliability

Job Requirements:

• High school diploma or GED diploma and two to three years of related experience and/or training, or equivalent combination of education and experience.

Preferred

Education and Experience:

• 3- 5 years’ experience working with small industrial centrifugal and peripheral turbine pumps
• Ability to read product diagrams
• Portion of experience should be in account management of OEM customers.
• Intermediate proficiency in Microsoft Office Suite
• Previous experience with an ERP system. Syspro would be a plus.
• Strong communication, math and teamwork skills
• Customer Service experience
• PC Experience

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday and varies for employees but is approximately 8 hours long with shifts between 8:30 am. to 5:00 pm.

The following benefits are offered:

• Major Medical – four different types of plans to choose from (80% of premiums covered by employer.
• Dental
• Vision
• Basic Life (company paid)
• Voluntary Life
• Short term disability
• Long term disability (company Paid)
• Seven paid holidays
• Personal Time Off (PTO)

Additional Eligibility

Qualifications:

None required for this position.

Speck-Pumps USA is an Equal Opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expressions, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.