Assoc-Scm Logistics - Fl

Logistics Support Specialist

This position will receive direction from SCM leadership and works collaboratively in a team environment. The incumbent will also work with physicians, allied health professionals, administrators, SCM staff, vendors, and other individuals internal and external to Mayo.

• Direct involvement with specific departments to support accurate receiving, distribution, inventory control, transportation, records management, warehousing, and storage of products.
• Responsible for daily activities associated with the movement of materials with attention to safety, security, and productivity standards.
• Significant interaction with suppliers regarding expediting, returns, and solving invoice/receipt problems.
• Provides support for SCM - Logistics; handles a high volume of incoming requests via phone, mail, and fax from all levels of staff.
• Acts as a point of contact for other SCM areas to resolve inquiries and problems.
• Enlists appropriate SCM personnel for assistance as needed and works on special projects as assigned.
• Utilizes multiple information sources to research/resolve problem transactions related to Invoices not Received and Received not Invoiced.
• Researches/resolves specialty transactions from verbal or written requests, including aged items on proof of delivery, identification of shipping mode, and managing returns.
• Assists with the distribution of medical products and services, including controlled substances and hazardous materials.
• Uses various reports to ensure data integrity in transactions, including special handling instructions, expediting, critical orders, and routine fulfillment.
• Identifies trends causing processing delays and collaborates with affected individuals to implement long-term solutions.
• Sustains and complies with a broad range of policies and governmental regulations.
• Assists with projects as directed by SCM leadership and performs other job-related duties as assigned.

• A small subset of employees may be asked to drive; a driver's license would be required under those circumstances.

• Strong personal computer skills, communication skills, problem-solving, continuous improvement, and teaming skills.
• Serves as a resource on department and institutional initiatives; shares knowledge with customers and colleagues.
• Excellent verbal and written communication skills.
• Assists with SCM continuous improvement initiatives.
• Ability to work in a team-oriented atmosphere.
• Must be adaptable and flexible in an ever-changing work environment.
• Able to handle/prioritize tasks simultaneously.
• Basic understanding of accounting principles.
• Works as a team to provide support to all departments; collaborates with other areas of SCM to ensure exceptional customer service.
• Ability to manage time to meet required deadlines.

• Hours are 10am - 6:30pm.