Senior Manager, DC Operations

Job Function

Supply Chain Deliver

Warehouse & Distribution

Professional

Jacksonville, Florida, United States of America

Senior Manager, Distribution Center Operations serves as the site leader for a large‑scale distribution center and is accountable for end‑to‑end operational performance within the facility. The role owns service, cost, safety, inventory integrity, and customer experience while acting as the primary operational integrator across internal teams, cross‑functional partners, and third‑party logistics (3PL) providers. Requires demonstrated experience leading complex operational transitions and owning steady‑state operations with a strong bias toward governance, decision‑making, and risk management.

• Lead the distribution center through major operational transitions, including changes to systems, processes, organizational structure, or operating model.
• Provide direct leadership to cross‑functional operational teams during transition periods to ensure continuity of service, safety, and inventory integrity.
• Act as the single accountable leader for operational readiness, execution discipline, and risk mitigation, ensuring transitions are absorbed into stable, auditable, steady‑state operations.
• Own daily, weekly, and monthly performance of the distribution center, including OTIF, throughput, cost, safety, and inventory accuracy.
• Lead and develop all internal DC operations teams across inbound, receiving, returns, destructions, order management, and administrative workflows.
• Balance internal execution with 3PL throughput to ensure customer commitments and carrier cutoffs are consistently met.
• Serve as the senior escalation point for operational disruptions, service risks, and execution issues originating within the DC.
• Partner closely with Inventory Management to ensure inventory accuracy, quarantine discipline, release readiness, and new product stabilization are consistently maintained.
• Protect the customer promise by enforcing disciplined execution during peak periods, operational changes, and system transitions.
• Lead, coach, and develop a multi‑layer leadership team including managers, supervisors, team leads, and professional contributors.
• Establish a strong performance culture grounded in safety, accountability, standard work, and continuous improvement.
• Chair Tier 2 / Tier 3 daily management routines and enforce root‑cause problem‑solving discipline.
• Act as the primary operational interface across Inventory, Transportation, Operational Excellence, EH&S, Technology, and 3PL leadership.
• Ensure clear decision rights and disciplined handoffs between governance functions and execution teams.
• Provide operational leadership during technology deployments, process changes, and network transitions.
• Own operating cost performance for internal DC operations, including labor, consumables, and operating expense control.
• Ensure compliance with safety, regulatory, and quality requirements, maintaining audit readiness at all times.
• Identify and mitigate operational risks that could impact service, cost, safety, or compliance.

• Stable operational performance through periods of change
• Sustained on‑time, in‑full (OTIF) performance
• Predictable, steady‑state operations across multiple shifts
• High inventory accuracy with clean audit outcomes
• Strong safety performance with minimal incidents

• Bachelor’s degree in Logistics, Supply Chain, Operations, Engineering, or related field
• 8-10 years of progressively responsible distribution/warehouse operations experience, including senior‑level leadership of large, multi‑shift distribution centers with significant labor and throughput complexity
• Demonstrated experience leading complex, enterprise‑scale operational transitions and owning steady‑state performance
• Proven ability to lead large, multi‑layer organizations through change, including managers, supervisors, and front‑line teams
• Strong operational, financial, and safety leadership capability with accountability for service, cost, and compliance outcomes
• Strong understanding of WMS‑enabled operations, inventory…