Import Account Manager

The Import Account Manager is responsible for coordinating and managing international air and ocean freight shipments from origin to destination. This role ensures compliance with transportation regulations, customs requirements, and company procedures while delivering exceptional customer service. The specialist works closely with airlines, Customs brokers, carriers, overseas agents, and customers to facilitate timely and cost-effective movement of cargo.

• Coordinate and manage international air freight shipments from origin through final delivery for both import and export movements.
• Arrange air freight bookings with airlines, freight partners, and overseas agents.
• Review, prepare, and process all required shipping documentation, including Air Waybills (AWBs), commercial invoices, packing lists, export declarations, certificates of origin, and customs documentation.
• Monitor shipment milestones and proactively communicate shipment status, delays, and exceptions to customers and internal stakeholders.
• Coordinate with airlines, trucking companies, customs brokers, warehouses, and overseas offices to ensure timely movement of freight.
• Ensure shipments comply with all applicable customs, TSA, IATA, CBP, and international trade regulations.
• Track shipments from pickup through final delivery, identifying and resolving service issues or delays.
• Maintain accurate shipment records and update transportation management systems (TMS) and customer portals.
• Verify freight charges, vendor invoices, and billing information for accuracy.
• Troubleshoot operational issues and develop solutions to minimize service disruptions.
• Build and maintain strong working relationships with customers, carriers, airlines, government agencies, and global partners.
• Respond promptly to customer inquiries while providing exceptional customer service throughout the shipment lifecycle.
• Support cargo inspections, customs examinations, and government agency requests as required.
• Ensure all operational files are complete, accurate, and maintained in accordance with company policies and regulatory requirements.
• Collaborate with Sales, Customs Brokerage, and accounting teams to ensure seamless shipment execution.
• Identify opportunities to improve operational efficiency, reduce costs, and enhance customer satisfaction.
• Participate in process improvement initiatives, training, and cross-functional projects.
• Perform other duties as assigned to support the organization's international logistics operations.
• Ensure timely customs clearance and compliance with all import regulations.

• 3+ years of experience in air import, air export, freight forwarding, or international logistics operations.
• Knowledge of international shipping documentation and customs procedures.
• Strong understanding of air freight operations and airline booking processes.
• Proficiency in Microsoft Office Suite and transportation management systems.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple shipments and deadlines in a fast-paced environment.

• Knowledge of IATA regulations and dangerous goods handling. IATA and IMDG Certification a plus. Previous IAC Coordinator experience.
• Customs brokerage or international trade compliance experience.
• Industry certifications related to logistics or transportation.
• Health, Dental, Vision insurance with Company H.S.A
• 401 (k) with Company match
• Basic Life/AD&D insurance, LTD & EAP
• Generous PTO
• Casual dress code
• Quarterly company outings and team building events

Job type: Full-time in-office position in Weymouth, MA or Jacksonville, FL