Terminal Generalist

We're currently hiring for a Terminal Generalist in Jacksonville, FL!

Job Description

The Terminal Generalist plays a key role in ensuring the smooth and compliant flow of cargo through the terminal. This position combines customer-facing responsibilities with detailed administrative, operational, and regulatory tasks, including cargo documentation, hazardous materials handling, refrigerated container monitoring, and coordination with government agencies. The role requires strong data entry skills, attention to detail, and the ability to resolve issues quickly to support efficient terminal operations.

Responsibilities

+ Receive, greet, and direct customers and visitors in a professional and courteous manner.

+ Facilitate the proper delivery of cargo while ensuring compliance with regulatory requirements and customer service releases.

+ Update hazardous materials information in the Terminal Operating System (TOS) and release hazardous cargo to vessels in compliance with all Hazmat regulations and procedures.

+ Monitor and handle refrigerated container temperature discrepancies to ensure cargo integrity.

+ Communicate with governmental agencies for inspections, holds, and releases, and coordinate terminal working hours with Customs and Border Patrol when needed.

+ Handle inbound cargo moving in and out of the terminal and validate required forms with Customs.

+ Collect and process credit card payments from customers at the terminal accurately and securely.

+ Troubleshoot gate and Resolution Center issues, including paperwork discrepancies, to ensure cargo flows through the terminal in a timely manner.

+ Assist in maintaining an accurate and up-to-date UIIA trucker database within the Terminal Operating System.

+ Assist in handling customer claims related to autos, ensuring proper documentation and follow-up.

+ Coordinate and assign equipment for yard transfers and update the system accordingly to reflect movements and status.

+ Understand, produce, and respond to operational reports and requests, including Dangerous Cargo Manifest reports, container status reports, cargo exception reports, cargo final reports, Port Authority wharfage reports, planned versus actual activity reports, terminal priority reports, and trucker turn time reports.

+ Manage terminal service vendors and accurately code vendor invoices for processing.

+ Support management in the effective operation of the cargo terminal by assisting with projects and operational initiatives as needed.

+ Provide responsive customer support through email correspondence, phone communication, and in-person interactions.

+ Perform administrative tasks such as data entry, filing, scanning, and booking to support logistics and documentation processes.

+ Prepare and maintain reports and documentation related to import logistics and export documentation in accordance with established procedures.

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Job Type & Location

This is a Contract position based out of Jacksonville, FL.

Pay and Benefits

The pay range for this position is $21.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Jacksonville,FL.

Final date to receive applications

This position is anticipated to close on Sep 15, 2026.

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