Brokerage Specialist

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Full Time Plant City FC, Plant City, FL, US

2 days ago Requisition

B
enefits We Offer Include:

• 401(k) with company match
• Employer-paid life & disability insurance
• Flexible Spending Accounts (FSA)
• Paid Time Off (PTO)
• 7 Company Paid Holidays
• 24/7 Telemedicine & Employee Assistance Program
• Optional voluntary benefits (legal, accident, identity protection)
• Eligibility on the first of the month following your hire date

Purpose of Position:

This position serves as a key link between Sales, customers, carriers, and internal teams by securing capacity, negotiating rates, tracking and tracing active shipments, communicating service updates, and resolving transportation issues. The role will also maintain accurate shipment information within company systems and support cost, service, and carrier-performance improvement initiatives.

Accountabilities:

Support the Sales team by sourcing and securing qualified carriers for customer shipments based on service requirements, equipment needs, geography, and cost targets.

Develop and maintain a reliable carrier base while continually prospecting and onboarding new transportation providers to support current and future customer needs.

Negotiate carrier rates and service expectations while balancing market conditions, customer requirements, service performance, and company profitability.

Dispatch carriers and communicate all required pickup, delivery, appointment, equipment, commodity, temperature, and customer-specific instructions.

Track and trace active shipments from dispatch through final delivery and proactively communicate status, delays, service failures, and appointment changes to internal and external partners.

Obtain and document pickup confirmations, transit updates, delivery confirmations, proof of delivery, and other required shipment documentation.

Monitor carrier performance and resolve issues involving late pickups or deliveries, rejected freight, missed appointments, equipment failures, tracking failures, and other service disruptions.

Coordinate shipment recovery plans and source replacement capacity when necessary to protect customer service and minimize operational impact.

Provide Sales with carrier availability, market feedback, transportation costs, and operational guidance when quoting, onboarding, or expanding customer business.

Maintain accurate carrier, rate, appointment, shipment-status, and service information within the TMS and other operational systems.

Review and assist with transportation exceptions including detention, layovers, truck ordered not used, accessorial charges, missing paperwork, and billing discrepancies.

Monitor key operational metrics and identify opportunities to improve carrier performance, service levels, transportation costs, process efficiency, and communication.

Assist leadership with customer implementations, carrier initiatives, reporting, special projects, and continuous-improvement efforts as required.

• Strong knowledge of transportation operations, freight brokerage, carrier management, and shipment execution.
• Excellent carrier sourcing, rate negotiation, relationship-management, and customer-service skills.
• Ability to manage multiple active shipments, priorities, and service issues simultaneously with a strong sense of urgency.
• Strong problem-solving and critical-thinking skills with the ability to make sound independent decisions in a fast-paced environment.
• Excellent written and verbal communication skills with the ability to provide clear, proactive updates to customers, carriers, Sales, and leadership.
• Strong attention to detail when reviewing…