Training Manager; Fulfillment

Overview

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen.

We're always on a journey to becoming our best, but you can count on this:
Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Title: Training Manager

Location: Jacksonville, FL - onsite

The Training Manager is responsible for designing, implementing, and managing network-wide training programs that support operational excellence and leadership development across large-scale fulfillment centers. This role ensures that all employees—from hourly associates to leadership teams—receive effective, consistent, and engaging training that drives performance and compliance. The Training Manager will also oversee the structural design of training frameworks and manage a team of hourly trainers across three fulfillment centers.

This role reports directly to our Sr Director of Engineering.

• Training Program Development & Delivery:
  Design and implement operational training programs for fulfillment center processes, safety, and compliance.
• Leadership Development:
  Develop leadership training initiatives to support career growth and succession planning.
• Frameworks & SOPs:
  Create and maintain structured training frameworks, including SOPs, learning paths, and competency models.
• Team Management:
  Directly manage training staff across three fulfillment centers, ensuring alignment with company standards.
• Coaching & Development:
  Provide coaching, performance feedback, and professional development for training team members.
• Network-Wide Support:
  Collaborate with operations leadership to identify training needs and performance gaps.
• Standardization & Measurement:
  Standardize training content and delivery methods across all sites for consistency and scalability; monitor and report on training effectiveness using KPIs and feedback mechanisms.
• Continuous Improvement & Tools:
  Stay current on industry best practices and utilize technology (LMS) to enhance training delivery and tracking (e.g., Brainshark, We are Learning).
• Other Initiatives:
  Support sustainability efforts through creation of educational materials and participate in Lean initiatives with leadership training in 5S, Continuous Improvement, and Audit programs.
• Travel:
  Ability to travel between fulfillment centers as needed (Jacksonville, Las Vegas, and West Chester).

• Bachelor's degree in Human Resources, Business, EHS, or related field, or work-equivalent experience.
• 5+ years of experience in training and development, preferably in a high-volume operational environment.
• Strong leadership and team management skills with experience supervising multi-site teams.
• Excellent communication, presentation, and organizational skills.
• Proficiency in LMS platforms and Microsoft Office Suite; experience with e-learning tools is a plus.
• Ability to manage multiple projects and conflicting priorities.

• Experience in fulfillment, logistics, or manufacturing environments.
• Knowledge of adult learning principles and instructional design methodologies.
• Experience operating and certifying others on PIT equipment.

Our Competencies for All Employees

• Courage:
  Provides current, direct, actionable feedback; addresses issues promptly; handles conflicts with clarity.
• Creativity:
  Generates new ideas and connects disparate concepts to add value.
• Customer Focus:
  Delivers on internal and external customer expectations; builds trust and strong relationships.
• Dealing with Ambiguity:
  Adapts to change and makes…