Program Manager, Leadership Development, Learning and Development, Metro Square

Overview

Job Summary The Program Manager, Leadership Development will be responsible for developing and facilitating systemwide multi-level leadership development programs, team-level intervention strategies, conflict resolution sessions, and consultation with leaders across Baptist Health.

The ideal candidate brings strong collaboration skills, a passion for developing leaders, and a strong desire to strengthen workplace culture. An experienced practitioner with both leadership development and organizational development experience, this program manager will operate with a strategic approach and a growth mindset.

Program Management

• Design, manage and facilitate the health system’s manager and director leadership development programs.
• Schedule sessions, prepare materials, and ensure virtual and classroom environments are ready for course delivery.
• Support other facilitators with session setup and participant management.
• Track learning participation, evaluations, and program effectiveness.
• Maintain accurate attendance records, conduct post-session evaluations, and compile feedback summaries for continuous improvement of learning offerings.

Leadership Development

• Participates in the planning, design, coordination, facilitation and assessment of other Leader and Organizational Development (L&OD) programs and learning initiatives.
• Promote leadership development opportunities across the organization to create interest and increase program participation.
• Use newsletters, internal platforms, and meetings to share program offerings.
• Conduct surveys, interviews, listening sessions, focus groups and other fact-finding techniques to determine organizational leadership challenges.
• Facilitates additional staff engagement and leadership development courses as needed.

Organizational Development Consulting

• Partners with systemwide strategic partners and cross-functional teams to conduct organizational assessments.
• Support systemwide employee engagement efforts by helping managers develop action plans, set goals and determine outcomes.
• Utilizes appropriate frameworks and tools to clearly identify root cause issues and determine appropriate intervention strategies.
• Partners with Employee Engagement, Human Resources, and Talent Performance colleagues to ensure process alignment.
• Leads structured discussions, reflective exercises, and debriefs that reinforce program content and encourage participant engagement.
• Conduct team building sessions and conflict resolution interventions as needed.

Coaching

• Conduct individual and group coaching sessions. Serve as liaison between leaders and other assigned coaches. Manage logistics, gather coaching feedback, and help ensure timely completion of coaching engagements.

• Education Required
  :
  Master’s Degree
• Education Preferred
  :
  Doctorate
• Experience
  :
  • 5-7 years Coaching Experience Required
  • 5-7 years Conflict Resolution Experience Required
  • 5-7 years Experience in Adult Education Required
  • 5-7 years Program Coordination (Development, Execution, and Maintenance) Required
  • 5-7 years Experience with instructional design or curriculum development Preferred
  • 5-7 years Staff Development, Leadership Development facilitation experience Required
  • 5-7 years Training Experience Required
  • 2-3 years Exp in Workday, Strengths Finder, Arbinger, Myers Briggs, DiSC, 360 Assess, Learning Mgt Sy Preferred

License and Certification
:
None

Location
Metro Square
3563 Philips Highway
Jacksonville, FL, 32207