Continuous Improvement Manager

Overview

Frida is seeking a Continuous Improvement Manager to join our Warehouse Operations Team.

Frida was founded to make the raw reality of parenting easier to navigate and less overwhelming, with a product lineup that supports families through every stage. We challenge taboos, champion honesty, and strive to help parents feel seen, supported, and capable. Our products are available in 50+ countries and thousands of stores across the U.S.

Under leadership, Frida has earned recognition in TIME, Fast Company, and other outlets for its impact in the category and beyond.

• Champion continuous improvement initiatives across all warehouse functions—including inbound, picking, packing, outbound, inventory, and returns—to enhance productivity, accuracy, and cost-efficiency.
• Establish, track, and optimize KPIs such as Pick Rate, Dock-to-Stock Time, Inventory Accuracy, Order Cycle Time, Labor Utilization, and Cost per Unit Shipped to drive decision-making and accountability.
• Apply Lean, Six Sigma, and other CI methodologies to reduce waste, minimize downtime, and improve warehouse throughput, safety, and space utilization.
• Lead and facilitate Kaizen events, Gemba walks, Value Stream Mapping, and root cause analyses to resolve operational pain points and improve material flow across warehouse processes.
• Collaborate with Warehouse Managers, Supply Chain, and 3PL partners to implement scalable and sustainable process improvements, including layout optimization, slotting, inventory flow, and labor planning.
• Design and execute both site-level and network-wide initiatives to ensure consistency and performance alignment across all warehouse and fulfillment locations.
• Support technology-enabled improvements by partnering with IT and systems teams to enhance WMS/ERP integration, automation adoption, and real-time data visibility.
• Develop and maintain KPI dashboards and executive-level reports to communicate project status, operational performance, and business impact to stakeholders.
• Foster a culture of continuous improvement by coaching warehouse leaders and frontline teams in Lean tools, visual management, SOP adherence, and CI best practices.
• Research and integrate industry trends and emerging warehouse technologies—such as automation, robotics, and AI-driven systems—to identify future-state opportunities.
• Make data-informed recommendations on supply chain strategy, inventory placement, warehouse capacity, and network flow optimization.
• Perform other projects and strategic initiatives as assigned.

• Bachelor's Degree in Industrial Engineering, Supply Chain, Operations, or a related field (preferred).
• 5+ years of experience in Continuous Improvement, Lean Operations, or Warehouse Management, ideally within a high-volume distribution or 3PL environment.
• Proven ability to develop, track, and analyze warehouse KPIs that drive performance and bottom-line results (e.g., Pick Rate, Dock-to-Stock, Labor Utilization, Inventory Accuracy).
• Lean Six Sigma certification (Green or Black Belt preferred) with hands-on experience leading cross-functional CI initiatives in warehouse or logistics environments.
• Deep knowledge of warehouse operations and systems, including receiving, order fulfillment, inventory control, labor planning, quality assurance, and space optimization. High proficiency in Microsoft Excel and experience with ERP/WMS platforms (e.g., Net Suite, Manhattan, SAP EWM); familiarity with data visualization tools such as Power BI or Tableau preferred.
• Strong project management skills with the ability to lead multiple concurrent initiatives;
  Project Management certification (e.g., PMP) a plus.
• Clear, confident communicator with the ability to influence stakeholders at all levels—from warehouse associates to senior executives.
• Analytical thinker with a proactive mindset; able to interpret complex data, generate insights, and drive action.
• Self-starter who thrives in a fast-paced, dynamic environment and can adapt to shifting priorities or new technologies.
• Comfortable working in environments with evolving tech and automation solutions; open to exploring new warehouse innovations and process tools.
• Willi…