General Manager

Overview

Mayday Ice Cream is a handcrafted, artisanal ice cream company that began in 2018 and is based in St. Augustine, FL. At Mayday, we celebrate by creating ice cream that’s both authentic and innovative- we churn together the best ingredients in fun new ways and serve them up with some good old-world hospitality. Each of our flavors has been carefully crafted with the highest quality ingredients and lots of love!

We believe that good cold ice cream should make hearts feel warm!

We are hiring enthusiastic and hardworking individuals to join our Mayday Family at our Brand New Anastasia Island location! Our General Manager position offers competitive wages, a weekly tip share, health insurance, dental and vision insurance, paid time off, and of course, lots of ice cream!

Our ideal candidate is someone who feels confident executing the below tasks and responsibilities. If this sounds like your dream job (come on, you know it does!) Please send us your application to apply!

• Manages all day-to-day operations of their store
• Ensures excellent customer service experience in all managed shops
• Maintains inventory levels of all goods
• Sets opening and closing check lists for store employees and maintains accountability
• Utilizes problem-solving skills to assess available resources and resolves issues effectively
• Analyze store data and sales trends to achieve sales goals
• Maintains store budget and monitors spending
• Schedules weekly shifts for all Scoop Crew team members
• Ensures a clean and safe working environment are maintained
• Communicate with Retail Director frequently
• Communicates with Scoop Crew on a daily basis
• Plans and executes crisis management policies for events such as hurricanes, pandemics, crime, attrition and meltdowns
• Leads new store openings in your region
• Communicates with Office Administration and HR as needed

• Hire, train and maintain all Scoop Crew members
• Supervise and guide team towards company/store goals and mission
• Provide consistent team support and weekly one-on-one meetings
• Conduct regular performance reviews to discuss achievements, raises, and address any concerns
• Implement strategies, new ideas and company culture
• Plan monthly staff meetings and bi-annual staff outings
• Attend bi-weekly retail meetings
• Attend all-team company meetings

• Demonstrates a genuine care for Scoop Crew members and the overall company
• Excellent problem solver with a deep understanding and appreciation of our brand and products
• Remains calm when facing challenges and adeptly finds solutions
• Exceptional communicator who can tailor communication styles to different managers
• Self-motivated with a proactive approach and strong planning skills
• Committed to ongoing team training and development
• Excellent time management skills, both personally and professionally
• Several years of experience in retail, food, or customer service industries
• Proven track record of managing a team effectively