Service Manager

Fincantieri Marine Systems North America, Inc. (FMSNA) is seeking a Service Manager for our Mayport/Jacksonville, FL, Corporate location. This position is ideal for a strategic, technically skilled leader to manage complex operations, high-performing teams, and customer relationships in regulated marine environments.

Fincantieri Marine Systems North America, Inc. (FMSNA) is a subsidiary of Fincantieri S.p.A. and the leading source of integrated marine systems and components. Fincantieri offers rewarding careers to more than 20,000 employees across 3 continents within 20 shipyards. We are a world leader and shipbuilder of choice, constantly evolving to meet global megatrends in tourism, energy, and defense through innovative and competitive maritime solutions.

The Service Manager provides overall leadership and oversight of service operations at the Fincantieri Marine Systems in Mayport location, ensuring alignment with organizational goals, customer expectations, and contractual requirements. This role combines operational leadership, technical understanding, and financial awareness to support consistent, high-quality service delivery.

This is a leadership position with direct management/supervision of 10-15 employees. Domestic and international travel may be required.

• Plan, prioritize, and execute multiple service projects, including scheduling, resource allocation, and coordination with internal teams and customers, and mentoring and developing service technicians.
• Provide technical oversight and guidance across service operations, including engine design, operation, testing, maintenance, repair, diagnostics, troubleshooting, electrical/electronic systems, and marine applications and power systems.
• Monitor service performance, budgets, job costs, and operational metrics; develop job quotes and recommend improvements to processes, methods, and customer delivery outcomes.
• Develop and implement service methods, procedures, training practices, and continuous improvement initiatives to ensure quality, efficiency, and customer satisfaction.

• Proven project management skills, including planning, scheduling, training, and executing multiple service projects across multiple customers.
• Strong technical expertise in high-speed diesel engines, marine systems, and electrical/electronic systems, including engine design, operation, testing, maintenance, and troubleshooting.
• Must have strong Microsoft Office Suite computer skills.
• Must have strong organizational, time-management, written, and verbal communication skills.
• Must have ability to maintain confidentiality and a professional demeanor.
• All employees are required to adhere to ISO and OHSAS policies established by FMSNA and shall have high values for safety awareness.
• Carries out supervisory responsibilities in accordance with the Company’s policies, procedures, and applicable laws including but not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, and develop employees with the skills, abilities, competencies, and values needed to achieve the Company goals.
• Demonstrates leadership skills that align with the mission, vision, and values of the Company.
• Other duties as assigned.

• Bachelor’s degree required, or equivalent combination of education, training, and experience.
• 5 Years of high-speed diesel engine work and supervisory experience required.
• Experience in shipbuilding, manufacturing, Naval Sea Systems Command (NAVSEA) Standard Items (NSI) and defense contractor industries preferred.

Fincantieri’s core competencies reflect our strategy, culture, and values, outlining key behavioral expectations for all employees:

• Open Mindset: Identify and solve problems, embrace change, and seek continuous learning.
• Strategic Leadership: Build trust, unity, and accountability while working toward shared goals.
• Accomplishment: Take ownership, deliver results, and ensure customer satisfaction.
• Social Connection: Collaborate, communicate, and value…