Store Manager - Bilingual

Who We Are

Acima is a lease‑to‑own solutions company that empowers individuals and families by providing accessible Lease‑To‑Own solutions that enhance their quality of life. We are a leader in the Lease‑To‑Own space, offering customers the ability to acquire their dream products without the constraints of traditional financing. Acima currently has over 30,000 retail partners and is growing daily. Through innovation, integrity, and dedication to customer satisfaction, we are the premier choice for leasing services, enriching the lives of our customers one lease at a time.

The Store Manager is one of the most influential roles for Acima in the day‑to‑day operations of retail partner stores. The Store Manager is responsible for managing all activities within an assigned retail partner, maximizing store revenue and profits, and meeting sales goals. The role is performed in one of our retail partner store locations.

The Store Manager position is paid a salary in accordance with Acima's payroll procedures. In addition to the salary, the Manager may be eligible for various bonus and/or incentive programs in effect. To qualify, the Manager must be actively employed and meet all other requirements established in the plan.
Compensation: $49,680 – $60,237 + Potential Bonus (Based on performance, paid out monthly).

• Manage and direct the work of all store coworkers on a day‑to‑day basis.
• Motivate, evaluate, coach, and counsel coworkers, holding them accountable for duties and policies, and issuing discipline up to and including termination.
• Nurture, identify, and recommend coworkers for promotion to Store Manager and Assistant Store Manager positions.
• Establish partnerships with store personnel to generate referrals and educate them on the rental and lease process.
• Train, supervise, and assess coworkers' dedication to exceptional customer service.
• Use discretion and judgment in day‑to‑day management duties with respect to personnel, sales, and customers.
• Enhance coworkers' sales and account management skills through ongoing training and coaching.
• Promptly address and resolve coworker and customer issues and complaints to maintain consistent satisfaction and friendly service.
• Cultivate a positive work environment to enhance retention and minimize turnover.
• Recruit, interview, and hire coworkers for the store.

• Establish and track daily and weekly sales objectives.
• Supervise and guide coworkers in sales activities.
• Facilitate the conversion of rental and lease agreements with customers and oversee sales outcomes to ensure revenue growth.
• Address challenging accounts requiring managerial intervention.
• Authorize customer commitments.
• Supervise coworkers in day‑to‑day completion of job duties.
• Effectively communicate and promote the accessibility, flexibility, and convenience of Acima's leasing services to potential customers.
• Educate customers on lease terms, delivery protocols, review overdue accounts, and encourage timely payments.
• Oversee sales and account operations.
• Guide customer interactions on leasing options, ensuring clarity on payment terms and top‑notch service.

• Must be at least 18 years of age.
• High school diploma or GED.
• Proven track record of success in retail sales management.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software.
• Knowledge of inventory management and merchandising principles.
• Familiarity with rental or leasing industry practices is a plus.
• Organized, with time‑management skills and the ability to multi‑task.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Consistent in‑person attendance to lead and manage store operations.

• Great benefits:
  Medical, Dental, Vision, Life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Short‑Term Disability, Long‑Term Disability, Flexible Spending Accounts, 401(k) Savings Plan with company match, Paid Time Off, Legal Insurance, Identity Theft Protection Plan, Health Savings…