Warehouse Operations Manager

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry.

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We're looking for a Warehouse Operations Manager who thrives in an onsite environment and enjoys partnering with high-touch, complex customer accounts. You'll support daily problem-solving and process improvement, be the go-to resource for our client, and lead and develop a high performing team to drive both exceptional customer and employee experiences.

The Operations Manager oversees onsite logistics and operations, ensuring exceptional service, efficient warehouse and transportation workflow, strong team performance, and alignment with customer expectations and company goals. This role interacts heavily with the customer while driving operational excellence, KPI achievement, and financial performance.


Essential Responsibilities

• Lead daily operations across office, warehouse, and transportation activities to meet customer and company service standards.
• Serve as a primary point of contact for customers; maintain strong communication and ensure timely responses to all inquiries and deliverables.
• Assign staff and resources to meet service requirements, resolve escalations, and support high-volume periods as needed.
• Monitor operational performance, KPIs, and workflows; identify gaps and implement corrective actions to meet quality, productivity, and profitability goals.
• Oversee inventory management, inbound/outbound freight coordination, and transportation scheduling to achieve on-time, in-full (OTIF) performance.
• Ensure accurate and timely billing, invoicing, and reporting; resolve any escalated financial discrepancies.
• Prepare and deliver operational and customer reporting, including revenue summaries, inventory updates, and service metrics.
• Recruit, train, coach, and develop a cohesive and high-performing team; manage performance evaluations, feedback, and documentation.
• Develop staffing plans and workforce schedules aligned with customer activity and operational needs.
• Drive continuous improvement across logistics, warehousing, and customer service processes.
• Manage account financials, including expenses, revenue tracking, and adherence to budgetary and margin targets.
• Ensure safe working conditions, compliance with Federal/State regulations, and adherence to company SOPs and quality standards.
• Maintain effective use of IT systems (WMS/TMS/ERP) and partner with IT to support operational needs.

Qualifications
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job

Skills Required:

• Strong leadership skills with the ability to coach, mentor, and develop a cohesive, high-performing team.
• Excellent problem-solving, communication, and relationship-building abilities, with confidence working directly with customers and cross-functional partners.
• Comfortable working independently and collaborating across departments, including operations, transportation, engineering, sales, and supply chain partners.
• Proven ability to manage resources, prioritize workloads, and drive operational performance using KPIs, data, and continuous improvement practices.
• Experience managing vendors, coordinating logistics activities, and ensuring strong operational execution.
• Strong analytical skills with the ability to use data to inform decisions, identify trends, and support recommendations.
• Proficient in Microsoft Office (especially Excel) with working knowledge of warehouse management systems (WMS) and transportation systems (TMS).
• A collaborative team player who takes ownership, works well in fast-paced or ambiguous environments, and is committed to delivering high-quality results.

Education & Experience:

• Bachelor's degree from an accredited university in logistics, supply chain, transportation or a business-related field.
• Minimum 6+ years of direct experience, including experience managing both exempt and nonexempt employees.
• Financial acumen and budgeting experience.
• Knowledge of industry standard applications for transportation and warehousing (WMS).

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the…