Client Service Director

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work, think of Gallagher.

At Gallagher, we’re united by a commitment to growth, excellence, and service. As a Client Service Director, you’ll lead a team that delivers exceptional service to our clients and colleagues. This role is key to shaping client satisfaction, retention, and the overall success of our branch. You’ll work closely with the Regional Client Service Leader and Branch Manager to align with our branch strategy and make a real impact.

• Lead and inspire a team of Client Service Leaders
• Ensure high‑quality service that meets Gallagher’s operational standards
• Help achieve productivity and performance goals by managing people and processes
• Directly influence client satisfaction, retention, and the value we bring to our clients and prospects

• Bachelor’s degree with 5+ years client service and/or claims management experience

• High School degree/GED with 10+ years client service and/or claims management experience
• 3+ years supervisory experience
• Appropriate licensing as required

• Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology
• Prior experience designing and implementing
• Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment

• Strong communicator at all levels
• A natural leader who thrives in a collaborative environment
• Experience managing teams and processes
• Passionate about delivering excellent client service
• Organized, goal‑oriented, and committed to continuous improvement

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level. These benefits may improve:

• Medical/dental/vision plans, which start from day one
• Life and accident insurance
• 401(k) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race,…