Sr Mgr-Customer Service

Under general direction, of the Chief Operations Officer, the Senior Manager, Customer Service is responsible for overseeing the day-to-day and strategic operations of teams of customer service staff, supervisors, and managers. This role contributes to the growth of Contractor Connection by partnering with and supporting the efforts of the Senior Leadership team and drive overall performance and results of the U.

S. Operation.

Ensures that goals of the business are clearly understood and positions the department for success related to stated business goals and expectations. Mentors, coaches and sets a positive example to develop a highly skilled team through continuous learning and process improvement efforts. Ensures high levels of customer service in the department. Works with other departments to resolve issues to ensure continuous workflow throughout the department.