Senior Process Improvement Manager

Who we are

Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next‑generation financial services company and national bank using innovative, mobile‑first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way.

Join us to invest in yourself, your career, and the financial world.

The Senior Process Improvement Manager will support the Senior Director, Process Improvement, Global Operations by performing and implementing process improvement initiatives using Lean Six Sigma methods and tool kits. This role will assist in establishing a centralized, data‑driven methodology for identifying, prioritizing, and executing initiatives that drive effectiveness, efficiency, operating cost reduction, standardization, simplification, risk mitigation, and member experience (CX) improvements.

It requires a candidate who can use critical thinking to analyze, design, and develop critical processes necessary for the continued success of Operations departments and the company, as well as a proven change agent who blends deep expertise in project and process management frameworks (Lean Six Sigma and Agile) with strong communication, collaboration, and partnership skills to drive sustainable value.

• Service Engineering and Project Management:
  Conduct detailed process reviews using a "Diagnostic and Simplification Framework" focusing on effectiveness, efficiency, automation, demand reduction, risk mitigation/controls, and member experience.
• Lead and manage the most complex, high‑risk, and high‑impact end‑to‑end process mapping and re‑engineering projects, often spanning multiple departments.
  • Analyze and diagram processes using Lean Six Sigma DMAIC and DMADV methods and tools such as SIPOCs, swim lane and value stream mapping, process capability (SPC), FMEA, VOC, etc.
  • Lead and facilitate complex problem solving using accelerated DMAIC Kaizen events or Rapid Process Improvement sessions.
  • Ensure all process improvement initiatives are well defined and tracked using project management plans and timelines.
  • Perform cost and benefit analyses and partner with Finance to ensure all process improvement benefits are identified, tracked, validated, and linked to Finance targets.
  • Work with Business Intelligence partners to obtain necessary data to perform complex problem solving and root cause analysis using Lean Six Sigma and statistical analysis tools.
  • Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
  • Measure performance against process requirements and align improvement to performance shortfalls.
  • Provide consultation on the use of re‑engineering techniques to improve process performance and product quality.
• Technology Integration:
  Partner with Technology, Product and Business Intelligence teams to ensure that process solutions leverage automation (RPA/AI) and existing systems effectively, assisting with creation of business requirements to build out necessary technical capabilities.
• Change Management:
  Lead large‑scale organizational change management efforts, ensuring the adoption and sustainment of new processes, technologies, and organizational structures.
• People Leadership, Recruitment & Mentorship:
  Train and develop a high‑performing team of Process Improvement practitioners, Green Belts, and Analysts.
• Capability Development:
  Drive continuous learning by developing and delivering internal Lean Six Sigma training programs to cultivate a culture of process ownership and continuous improvement across the enterprise.

• Bachelor’s in Business Administration and Management, Management, Finance, Engineering or Bachelor’s in Mathematics/Statistics.
• Lean Six Sigma Black Belt Certification or Master Black Belt Certification.
• 8+ years designing and engineering processes; experience with large…